I'm not an Admin or anything, but assuming that there is not a new
customer number for each email and that you have a separate Thunderbird
Folder for each customer:-
Preferences/copies and Folders/"Place replies in folder of message being
replied to"
I assume that Customer details are saved in the Address Book and could
include their Customer Number (under Other?).
Of course none of this is of any use if you have Users who are incapable
of actually being trained in using Thunderbird properly.
Otherwise, why not look at using a Browser-based email set-up such as
ISPs usually have?
Just a couple of random thoughts
Bill
------------------------------------------------------------------------
Subject:
Re: [SLUG] Thunderbird addon?
From:
Michael Still <[EMAIL PROTECTED]>
Date:
Wed, 28 May 2008 06:53:12 -0700
To:
Nigel Allen <[EMAIL PROTECTED]>
To:
Nigel Allen <[EMAIL PROTECTED]>
CC:
Slug <slug@slug.org.au>
Nigel Allen wrote:
A customer has a requirement for outgoing emails to be "auto-filed" as
they are sent.
The idea is that when the send presses "send", a dialog box pops up and
asks them for a customer number.
The customer number will be embedded in a new header which will then be
used to file a copy of the email - not sure how yet - maybe procmail?
--
SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/
Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
