Hi
We are currently modifying an email system for a customer and have got a
little stumped at their latest request.
Basically what happens now (paraphrasing) is that a customer service rep
receives an email from a customer. We have put a plugin into Thunderbird
that, when the "send" button is pressed, prompts the rep for a customer
number. That number is embedded into an X-header in the email. At this
point on the linux server, mimedefang looks into the email and if it
finds a header, it validates the customer code that has been entered. If
it is a valid customer number, mimedefang writes a copy to "customers"
(a large email account with hundreds of folders). When the copy arrives
in "customers", procmail grabs the header value and "files" away the
email into the correct subfolder.
The problem is that the original email is still sitting in the rep's inbox.
What the customer has asked for now is for "something" that will grab
the original email from the rep's inbox and "file" that in the correct
place with the response automagically.
The only identifier which is common across the emails that I can think
of using would be the "in-reply-to" header.
Does anyone have any thoughts of how on earth we could comb through the
user's inbox in real-time and achieve this?
TIA
Nigel
--
SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/
Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
