On Thu, August 6, 2009 9:06 pm, Kevin Shackleton wrote: > We have a number of Ericsson W25 Next-G access points on 9 GB > $110/month plans for broadband at several sites. Unfortunately at least > with our corporate contract we don't receive any feedback on usage. We > recently received a $1300 excess-usage monthly bill for one site, which is > most definitely not human usage our side of the fence. Telstra wants the > money, I'm refusing to pay until they explain how the promised emails > issued at certain usage percentages were delivered to us. Moral: if > you're not on a capped plan, prepare to be shafted. Telstra won't give us > a capped plan. Telstra == being shafted.
fwiw, I have a data pack on my mobile, that I use with mobile and my h/h; I noticed that the 'free to browse' sites 'leak' usage into my paid for data pack, after many and long talks to Telstra about it , Telstra actually seemed to have fixed it, after 6 month constant pestering them. I bought the NextG phone late Jan, and lodged 1st complaint mid Feb, then mid July they actually contacted me to tell me 'issue has been fixed' (but I spent more time on this that I'm willing to admit to) 'mydatausage' page is often days behind on actual usage, THOUGH, the billing page is accurate, the 80% SMSs were often way behind as well, the billing folks were quite willing (within reason) to anull/reduce charges (BUT I'm talking about tiny data usage/tiny charges) in fact, after my 1st complaints, I was told 'wait for the bill, then call to have it part credited -- Voytek -- SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
