Engineer, Live! Center
Job Scope
Reporting to the manager of Live! Center, he/she will be working under
the general supervision of the Service Operations Manager. The engineer
will be actively involved in
* Maintain and execute Standard Operating Procedures for
Infrastructural monitoring and maintenance to meet SLA for
infrastructure availability
* Provide 24x7 1st level monitoring and recovery support for all
system and network anomalies
* Lead the process of incident management by from incident
detection, investigation, escalation, support and recovery
* Liaise with the end user on incidents (eg. Fault reporting,
Follow-ups, Escalation)
* Liaise with partners on scheduled maintenance, outage
notification and other support related issues
* Liaise with vendors for hardware breakfix/upgrades/delivery
* Assist with planning, design and implementation of
infrastructure projects
* Preparing KPI/KOI periodic report for Live! Center
* Constantly maintain and update all support reference materials
and procedures
* Able to work on rotating shifts
* Salary is commensurate with qualifications and experience.
Job Requirements
1) Experience
* About 3 years of system/network administration experience.
Experience in a technical Network Operations Center is an
advantage.
2) Technical Skills
* Most of or all of the following: Solaris, Linux, MySQL, Apache,
Tomcat,
* A value add advantage for candidates who has
experience/knowledge of Nagios, MRTG, Solaris Hardware, Routers,
Switches.
3) Working Knowledge
* Well-versed with of most UNIX commands/utilities.
* Fundamental understanding of a UNIX-based operating system; for
example, understands job control, soft and hard links,
distinctions between the kernel and the shell.
* Experience in configuring network routing, VLANs, VPN and
networking protocols.
4) Qualifications
* Minimum diploma in computer science or related disciplines.
Excellent work experience can be substituted.
5) Others
* Ability to multi-task in a fast paced environment.
* Strong interpersonal and communication skills; capable of
conveying ideas and applying knowledge to challenging tasks.
* Ability to write scripts in some administrative language (Perl,
bash, sh, etc.)
* Works well independently or as a team player.
* Willing to work in rotating shift 24/7.
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