Alex...again let me ask you. This will be the third time I've asked the straightforward question...
WHAT "recovery program"? What program are you talking about when you say, "..using the recovery program to set the flag." Please provide the exact name of that program...please tell me exactly where I can get that program? Alex Wong wrote: > > "Common one" means re-update the firmware, restore factory default > settings, using the recovery program to set the flag. So should you have > any particular problem, we will guide you along on the appropriate > software. > > Alex > sB Tech Support > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Don Marshall > Sent: Monday, May 26, 2003 1:06 AM > To: '[EMAIL PROTECTED]' > Subject: Re: [smartBridges] Power cycle random > > Huh? > > Could you restate your first sentence, worded differently? > > What is the "common one"? > > Are you saying that simpleDeploy is to be used as a "recovery" program > for airbridgeOutdoor? How would one do that with a ABO that won't > respond on ethernet? > > Are you saying that there are other programs that can be used for > recovery "where we need to advise you accordingly when necessary."? > What are those programs? How and when can one get that advice when > necessary? > > Nish...HELP!! We need detailed documentation and comprehensive trouble > shooting guides. > > > > Alex Wong wrote: > > > > The common one is firmware that everyone can perform then follow by > > recovery program, simpleDeploy, or others where we need to advise you > > accordingly when necessary. The recovery program is only meant for > > indoor models and actually is a simplied version of simpleDeploy. > > > > Alex > > sB Tech Support > > > > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of Don Marshall > > Sent: Saturday, May 24, 2003 11:21 PM > > To: '[EMAIL PROTECTED]' > > Subject: Re: [smartBridges] Power cycle random > > > > "Many units ..are recoverable by software." What software? Could you > > > make that software available? I'd much rather "recover" and fix my > > units without having to go through the RMA routine. > > > > Some time ago you make available an application named > > "airBridgeRecovery.exe". It may work with the indoor airBridge but it > > > will not work with airBridge Outdoor. Since the hardware (other than > > component specs) is the same between the indoor and outdoor units, the > > > issue probably is the unit's returned I.D. string. If that issue is > > fixed, would this .exe "recover" some of the airBridge Outdoor units? > > > > Alex Wong wrote: > > > > > > > ...... > > > Our new RMA has already in place and it allows us to monitor closely > > > > and turnaround is pretty fast, usually take less than a month. If > > > distruibutor has spare, you get the replacement immediately upon > > > sending the faulty units. Many units we received are recoverable by > > > software. > > > > > > Alex > > > sB Tech Support > > > > > > > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] On Behalf Of TopsailNet > > > Sent: Saturday, May 24, 2003 9:50 AM > > > To: '[EMAIL PROTECTED]' > > > Subject: RE: [smartBridges] Power cycle random > > > > > > It just amazes me how these threads migrate from a serious issue to > > > some nitpicking debate about nothing. > > > > > > Currently I have 5353 messages saved in this list. I search them > > > regularly for answers to questions I come up with. Now for the most > > > part, issues dealing with general wireless "how-to's" between list > > > members has been extremely helpful - on the other hand, issues > > > dealing > > > > > with sB equipment requiring some tech support help has been > > > extremely limited. If you look over the tech support replies, you > > > will find that > > > > > there is only a hand full repeated over and over. Reset the radio, > > > make sure your in the right ip subnet, "that will be addressed in > > > the next f/w release", etc. > > > > > > If you are persistent and stay with the original issue through all > > > the > > > > > stock answers, then they just stop responding or watch the thread > > > migrate into a frivolous debate - like this one has. > > > > > > I think it's time to face the fact that there is probably a > > > fundamental flaw in the sB firmware, hardware or software. There > > > have been too many messages about lost ethernet ports, can't > > > configure via RF, radio goes away - then comes back, etc. Yes, I > > > know that sB products work, I have a number of them that are working > > > > fine - it's the ones that don't work that concerns me. The deeper I > > > build my wireless network, the more it concerns me. > > > > > > When I first decided to offer wireless service last Jan, I bought > > > Trango > > > - then I decided that sB would make a better business model due to > > > the CPE cost. The Trango gear I put up has ran from day one - hasn't > > missed > > > a lick. If I count all the money I've spent trying to keep sB > > > running, truck rolls, tower climbs, customer care (making excuses > > > why the > > service > > > is down) and just the aggravation factor - I would have been much > > > farther ahead paying the big bucks for the Trango CPE. > > > > > > This situation coupled with the availability factor, bs delivery > > > dates, and the stories I'm reading about how long it takes to get an > > > > RMA, has me rethinking my business model. > > > > > > Yesterday, I opened a new area - nice high $ homes in an area with > > > no cable and no DSL... Installed my first customer in that area > > > yesterday > > > > > - today the APPO providing the backhaul decides to take a crap. > > > After a tower climb checking connections, waterproofing, etc. and > > > several hours resetting, powering on and off, and general > > > flustration/agrivation I get the APPO to come up and the ABO > > > associated with it. But, I can't get into it by ethernet or RF to > > > configure it. I'll have to replace the APPO, IF and WHEN I can get > > > one.... > > > > > > Now, after all that - I go to the list for some tech support, get > > > the stock answers, then the thread migrates to nitpicking about > > > subnet masks..... > > > > > > Yes, despite the cost, Trango is looking better and better! > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] Behalf Of Alex Wong > > > Sent: Friday, May 23, 2003 7:26 PM > > > To: [EMAIL PROTECTED] > > > Subject: RE: [smartBridges] Power cycle random > > > > > > Is there a router in between? How does 63.161.240.xxx able to access > > > > 10.1.2.xxx ? You either have routing or multiple IP on the laptop to > > > > make it possible. Also having multiple Ips, search fails but > > > manually login fine. > > > > > > Alex > > > sB Tech Support > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] On Behalf Of Scott Wells > > > Sent: Saturday, May 24, 2003 7:16 AM > > > To: '[EMAIL PROTECTED]' > > > Subject: RE: [smartBridges] Power cycle random > > > > > > I've never seen the IP address make a difference. My laptop has a > > > 63.161.240.xxx/255.255.255.128 and the APPO has a > > > 10.1.2.xxx/255.255.255.0 and I can get into it with SimpleMonitor > > > via ethernet. I can do that with most new devices, AB and APPO. > > > > > > -Scott Wells > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] Behalf Of Alex Wong > > > Sent: Friday, May 23, 2003 3:23 PM > > > To: [EMAIL PROTECTED] > > > Subject: RE: [smartBridges] Power cycle random > > > > > > If using WEP, pls make sure the string is matched and default key is > > > > selected. Also set the authentication type to shared on both > > > devices. > > > > > > The subnet mask should be 255.255.255.0 (not 255.255.0.0), could > > > this be the error? > > > > > > Alex > > > sB Tech Support > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] On Behalf Of TopsailNet > > > Sent: Saturday, May 24, 2003 4:02 AM > > > To: '[EMAIL PROTECTED]' > > > Subject: RE: [smartBridges] Power cycle random > > > > > > Yes, it's a point to point backhaul APPO -> ABO > > > I disabled the wep on the ABO and was able to associate with the > > > APPO. > > > > > > DHCP is not an issue, I had the APPO on a crossover directly into my > > > > laptop - laptop is set at 192.168.0.222 mask 255.255.0.0, I ran an > > > IP address scan on my laptop for 192.168.0.X and the only address > > > that could be found is the one assigned to the laptop. It's as if > > > the APPO does not have an address. > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] Behalf Of Alex Wong > > > Sent: Friday, May 23, 2003 3:42 PM > > > To: [EMAIL PROTECTED] > > > Subject: RE: [smartBridges] Power cycle random > > > > > > You mean after restored to factory default, your customers are up > > > with > > > > > it? When pining to the Ethernet if DHCP is a problem, change it to > > > static IP for testing. And also make sure there is no IP conflict. > > > > > > Alex > > > sB Tech Support > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] On Behalf Of TopsailNet > > > Sent: Saturday, May 24, 2003 3:34 AM > > > To: '[EMAIL PROTECTED]' > > > Subject: RE: [smartBridges] Power cycle random > > > > > > I have no ideas, but I just left the tower where I have a APPO doing > > > > the same thing! At first, I couldn't get to it via RF, today I can't > > > > get to it via ethernet or RF and the ethernet light goes off and > > > then on about every three seconds. > > > > > > I reset it several times, and was finally able to associate with it > > > but still can't configure it. Can't ping it's ip address, and a scan > > > > does not pick up any address for it, It's like it doesn't have an IP > > > > address > > > - it's running on factory defaults. Not Good, but at least my > > customers > > > are up until I can get it replaced. > > > > > > These lost ethernet and lost RF connections are really getting to be > > > > a > > > > > pain. > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] Behalf Of Darkshot's Lists > > > Sent: Friday, May 23, 2003 3:18 PM > > > To: [EMAIL PROTECTED] > > > Subject: [smartBridges] Power cycle random > > > > > > It may have been covered here before but we have one ABo that cycles > > > > the ethernet on and off about every 3 seconds. Plus, when it DOES > > > work, you can't ping it. You can ping the router on the other side > of > > > it though. Weird. Any ideas? Thanks- > > > > > > 'Shot > > > > > > The PART-15.ORG smartBridges Discussion List > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] > > > (in > > > > > the body type unsubscribe > > > smartBridges) > > > Archives: http://198.63.203.6 > > > > > > The PART-15.ORG smartBridges Discussion List > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] > > > (in > > > > > the body type unsubscribe smartBridges) > > > Archives: http://198.63.203.6 > > > > > > The PART-15.ORG smartBridges Discussion List > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] > > > (in > > > > > the body type unsubscribe > > > smartBridges) > > > Archives: http://198.63.203.6 > > > > > > The PART-15.ORG smartBridges Discussion List > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] > > > (in > > > > > the body type unsubscribe smartBridges) > > > Archives: http://198.63.203.6 > > > > > > The PART-15.ORG smartBridges Discussion List > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] > > > (in > > > > > the body type unsubscribe > > > smartBridges) > > > Archives: http://198.63.203.6 > > > > > > The PART-15.ORG smartBridges Discussion List > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] > > > (in > > > > > the body type unsubscribe smartBridges) > > > Archives: http://198.63.203.6 > > > > > > The PART-15.ORG smartBridges Discussion List > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] > > > (in > > > > > the body type unsubscribe > > > smartBridges) > > > Archives: http://198.63.203.6 > > > > > > The PART-15.ORG smartBridges Discussion List > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] > > > (in > > > > > the body type unsubscribe smartBridges) > > > Archives: http://198.63.203.6 > > > > > > The PART-15.ORG smartBridges Discussion List > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] > > > (in > > > > > the body type unsubscribe smartBridges) > > > Archives: http://198.63.203.6 > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in > > > the body type unsubscribe smartBridges) > > Archives: http://198.63.203.6 > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in > > > the body type unsubscribe smartBridges) > > Archives: http://198.63.203.6 > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in > the body type unsubscribe smartBridges) > Archives: http://198.63.203.6 > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges > <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://198.63.203.6 The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://198.63.203.6
