[smartBridges] simplyFi - The smartBridges Newsletter 09 June 2003

Tue, 10 Jun 2003 12:35:34 -0700

Title: Message
 

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June 9, 2003  Issue 1

Message from the CEO

Wow, here is an exciting way to start the newsletter. We were about to send out the first edition of this newsletter and received the information that WISP Organization Part-15.org has presented us the Wireless Manufacturer of the Year award.

This coveted award is in recognition for demonstrating exceptional creativity and ingenuity in the development of leading-edge products that have significant impact on the global WISP industry. Winners are nominated by the Wireless ISP operators and selected by a distinguished panel of high technology, and advanced Wireless Internet professionals from across the globe.

We feel priviledged and happy. We thank you for the support and the trust you are placing with us. We pledge to repay this honor with our unwavering commitment to support this exciting industry.

The customer response to our last round of product enhancements has been overwhelming. These enhanced products have established clear value proposition and the product demand has surged. This sudden growth in product demand has created challenges for our supply chain. We ask for your patience as our factory scrambles to catch up and work through the logistics issues.

Just to provide perspective on the situation, in just a few weeks after the introduction of new product features in March,  our shipments in May were about 4 times higher than April. For the months of June and July, we are gearing up to double shipments again month over month. This is a happy problem to solve and please be assured that we are working the issue with the highest priority.

With an expanded community comes a higher responsibility to effectively share information and to keep in touch with our business partners. Towards that end we have established a free email forum for all smartBridges users. This is a dynamic forum with global community of users sharing ideas and helping each other solve problems. It is very satisfying to see users help each other round the clock. This forum also provides us the invaluable inputs to drive our product development process.

Now we are embarking on this newsletter project. We hope to develop this communication channel to dissiminate timely information for all our customers, suppliers and business partners. This is your newsletter and we will appreciate your contributions to make this a rich source of information about smartBridges.

With warm regards,

Nimesh Parikh
CEO


Headlines
Software enhancements for the entire product line
simpleSpeed™ The new software solution from smartBridges to maximize performance
All-in-One CD

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News
“smartBridges appoints new distribution partners in North America to improve product availability”

In order to provide better market coverage and product availability, smartBridges has recently appointed new distribution partners in North America. These appointments reflect our commitment to improve quality of service. We select our channel partners carefully and insure that they have the resources and advanced logistic infrastructure to provide the front line technical support. We have begun shipping the products to these new distributors for stocking. 
Read more...

“smartBridges makes a foray into the Eastern Europe market”

Building on the successes in the US and Western Europe, smartBridges took the first step into the Eastern Europe by signing up Comdis s.r.o. (http://www.comdis.cz/) as the distributor for the Czech Republic. Franz Kubaschek, CEO of Comdis said, "The Eastern European market is infested with low quality wireless products. smartBridges products has created a strong buzz in the market as it combines high quality with cost-effectiveness. The simplicity of installation and maintenance significantly reduces the Total Cost of Ownership and allows us to further enhance our relationship with Wireless ISPs and system integrators". Comdis has already started shipping smartBridges products to the customers and has been receiving extremely positive feedback from customers.

“Madagascar - the new frontier”

smartBridges took an important step in its world-wide growth plan when it partnered with Gulfsat Madagascar to distribute its products in Madagascar. GULFSAT Madagascar is an operator in telecommunications specialized in the techniques of transmissions of data by satellite and by local loop radio. Being filial of GULFSAT Communications Co ., one of the world leaders in network of satellite communication, GULFSAT Madagascar has a know-how and a knowledge tried (felt) by the profession by the telecommunication.


Customer Showcase

“smartBridges provides complete wireless solution for MDU/MTU”

At one-eighth of the cost quoted by other companies, smartBridges helped implement the wireless broadband services to MDUs / MTUs, bringing to the users a great facility, at a much-reduced cost. A very innovative solution, it dramatically lowered both the investment and time to implementation, marking a milestone in covering an entire apartment complex on wireless broadband.
Read more...

“Be featured in our newsletter!”

Do you have an interesting deployment story to share with your friends? Send us the details, complete with photographs of your deployment using smartBridges products. A free smartBridges product will be given to every published story. You get the free publicity and a free prize.


Development Corner

“Software enhancements for the entire product line”

Based on the feedback received from our customers, we have enhanced the software and firmware capabilities of all the products. These enhancement packages will be released over the next week. Some of the major new capabilities are – Repeater mode for the airPoint Pro and the PPPoE support for the airBridge. The airCarte and airNIC drivers have been enhanced for trouble free operation with Windows XP.
Read more...

“simpleSpeed™ The new software solution from smartBridges to maximize performance”

On the Internet, speed is everything. Though your wireless connection may be excellent, there are a few things, which you could do to improve the connection performance. Network adaptors (NICs), Broadband connectors, Windows settings – all these can affect your Internet Speeds. You can try your hand at tweaking the connection settings to improve performance. To learn more on how to optimize your connection, read http://www.smartbridges.com/new/products/simpleSpeed.php. Just use our software utility called simpleSpeed™ to set the networking parameters that maximize the Internet speeds.

“All-in-One CD”

In a constant effort to simplify use of our equipment, smartBridges introduces an All-In-One CD. The new CD offers the complete installation set-up and support files for all the airBridge and airPoint platform products. It offers ready information for sharing with customers and prospects. Support information is included to help serve customer queries better.
Read more...


Tech Support Corner

“Ethernet Burnout – What is it and why does it happen”

Following recent comments in the smartBridges User group, we have conducted in depth studies to understand better, the issue commonly referred as “Ethernet Burnout”. We have learned that all the reported problems are with the Outdoor devices only. The problem is not caused by a hardware fault, as some might commonly assume.

Surprisingly, the issue finds its roots in the lack of proper installation. Please ensure that when installing the outdoor units, the power supply (sufficient and stable voltage) is clean. Noisy power supplies can contribute towards many strange issues that are hard to track down. Use high quality Ethernet cables, prevent water leakage, apply proper grounding and surge protection are a few of the tips.

To ensure that equipment is operating in a stable manner or operates at the peak performance, the outdoor installation is important. In a wireless network, the radio may have to be reset when it is not responding to ping, SNMP etc. Resetting can have its own problems, if not done properly. Another common case of neglect is not using an 18V power supply when having long Ethernet cable. How do you avoid such errors and ensure correct installation? Find the answers to your queries and problems by referring the Ideal Installation Guide (http://www.smartbridges.com/pdf/ideal_installation_guide.pdf) available on our website!

For those who have this problem persistently, please drop us a mail to [EMAIL PROTECTED] so that we can monitor your case closely and offer our assistance in getting to the root of your problem.

“Subnets and DHCP Interface Configuration”

Many users report the problem to not being able to access the wireless device from another subnet. Why does this happen? The reason is that most people tend to overlook a very important configuration, i.e. Primary port (also known as DHCP port). This is an important setting not just for DHCP port but also to determine which interface (Ethernet / Wireless) should be used by device for reaching DHCP sever and Default Gateway. Default Gateway is important when IP Traffic comes from different Subnet since the Response IP Traffic will be sent to it. This Sample Setup applies to all smartBridges devices (ie. airBridge series, airPoint-PRO series and airPoint)

Click here to view the Sample Setup.


Manufacturing Corner

“Contract Manufacturing online towards greater quality, accuracy and productivity”

In March 2003, smartBridges appointed Beyonics Ltd. as a contract manufacturer. Within a short span of time, the partnership has evolved a steady, streamlined process of manufacturing smartBridges extensive line of products.

Some of the key features of this partnership are:

  •   High quality products delivered on time
  •   Zero Defects in products leaving the factory
  •   Continuous training of production personnel
  •   Advanced manufacturing software for accurate testing
  •   Continuous interaction to achieve high yield in manufacturing
  •   Weekly Quality Reports
  •   Incoming inspection of all components
  •   Special Jigs and test stations for assembly and testing
  •   Traceability of outgoing products to incoming material batch
  •   Archiving of test and calibration data for each of the product

“New, Improved design for Outdoor and TOTAL products!”

smartBridges has replaced the 50 foot Cat5 cable from the Outdoor and TOTAL product lines, with a weather-proof RJ45 connector. This change significantly improves the ease of installation and additionally will help save on the shipping costs.
Read more...


About this newsletter

DOCUMENTS PROVIDED PURSUANT TO THIS PROGRAM ARE FOR INFORMATION PURPOSES ONLY. The information type should not be interpreted to be a commitment on the part of smartBridges and smartBridges cannot guarantee the accuracy of any information presented after the date of publication. The user assumes the entire risk as to the accuracy and the use of this document. The newsletter may be copied and distributed provided that all text is copied without modification and all pages are included, and all copies must contain smartBridges’ copyright notice and any other notices provided therein.

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