Re: [smartBridges] best way to log data for tech support?

[George]

Funny thing is I have Teletronics radios in use for 3 years and never had to reboot or skipped a beat. And I have more Teletronics radios in use today than I do Smart Bridges. Of which I have had to consistently have my subs reboot them.   It's funny how you don't have any problems....but everyone else does.   ----- Original Message ----- From: phantam To: '[EMAIL PROTECTED]' Sent: Wednesday, June 18, 2003 4:52 PM Subject: RE: [smartBridges] best way to log data for tech support? I personally haven't seen any SB problems except for them freezing every so often which my old radios (teletronics and aironets) seem to do it every so often but the atmel is supposed to be more stable now so can we get a fix PLEASE.   Chris   From: John Hokenson [mailto:[EMAIL PROTECTED] Sent: Wednesday, June 18, 2003 6:30 PM To: [EMAIL PROTECTED]   The quality of the AirBridge units has fallen dramaticaly.  We switched over to AirPoints and just use them in Bridge mode and all is well.   JH ----- Original Message ----- From: Mark P. Sullivan To: [EMAIL PROTECTED] Sent: Wednesday, June 18, 2003 2:16 PM Subject: RE: [smartBridges] best way to log data for tech support?   These posts are scaring me!!!   I still have yet to deploy any of my latest group of airBridge units (from electro-comm's lastest batch).  I am hearing weird stuff everyday.   I don't have any BIG concerns with any of my old units!!   I PRAY this doesn't happen to me!!   Sully   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Carter Sent: Wednesday, June 18, 2003 1:43 PM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] best way to log data for tech support?   Honestly Sully I can and will setup another app in the shop here and have it on the same table and I can guarantee this unit will do the same thing. I have sent back about 10 of these. I can get 5 from electro comm and space them out on the office and without fail I will have 2 that do this. I move them around do everything and they do not come back in except if I do a  power cycle on it. The ones that work when I get them new never do this. Why would I take between 1/12 to 2 min for it to get a signal back? If I unplug and do not wait that long it will not connect. Back to the drawing board...lol   Jerry     ----- Original Message ----- From: Mark P. Sullivan To: [EMAIL PROTECTED] Sent: Wednesday, June 18, 2003 3:26 PM Subject: RE: [smartBridges] best way to log data for tech support?   The RF take-off angle on your antenna does not allow for coverage directly above or below the antenna.  What you are receiving is either reflected RF or a sidelobe.  In MOST cases, this is not stable RF.   To do a true test, you need to have the client device (airBridge in your case) at a sufficient altitude and distance when compared to the antenna.   The symptoms that you are experiencing is the EXACT symptoms that I have at this location, which has an omni antenna on the roof.  The signal is not stable.   Hope this helps.   Sully   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Carter Sent: Wednesday, June 18, 2003 11:55 AM To: [EMAIL PROTECTED] Subject: [smartBridges] best way to log data for tech support?   I want to log the data from this radio and send it to smartbridges. Here is what it is doing (this is most of my problem with the airbridges).   I have it sitting on my workbench. It is connecting to an app the antenna is about 30ft away on the roof(omni) I am getting 87 rssi and 85 quality. it ran from 9:17 to 10:30 then I had to power cycle it(2minutes) back up ran from 10:35 to 11:40 PC again from 11:50 to 12:40 PC again ran from 12:45 to 1:30 then I gave up:)   I get about 1 hour out of it sitting there then it goes out. I have watched simple monitor and it will spike to nothing on the rssi and quality. sometimes once and sometimes it will do it a few times. I am not sure that having simple monitor running is not "helping" it keep its connection I do not want to help it while testing. If I could get this figured out (or get the watchdog feature fo I can forget it.) that would fix all my AB problems.   Jerry