RE: [smartBridges] employee

[phantam]

Title: Message

Yes we have 280 nodes actually we can't seem to jump over 300 yet. You'd be surprised on our staff we have 3 tech's 1 is part time, 2 In office tech's (for phone support) and one contracter that makes and installs poles where needed, we are short staffed but we make it work to keep overhead at a minimum but amazingly we seem to provide better support than our competitor that is government owned. The advantage to over 300 nodes with a short staff is that its little overhead the negative is, big problems = DISASTERS because we can't handle it, we just recently got caught up to our service calls because we were behind in like 50 service calls but we have been pulling late nights 9am - 9 or 10 pm.   Chris   From: Pascal Losier [mailto:[EMAIL PROTECTED] Sent: Sunday, June 22, 2003 2:02 AM To: [EMAIL PROTECTED]   Hey chris,   I'm just curious,   with over 300 node like you seem to have,   How many employee you do have..               -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of phantam Sent: Sunday, June 22, 2003 12:16 AM To: '[EMAIL PROTECTED]' Subject: RE: [smartBridges] best way to log data for tech support? I have at best estimate 105 smartbridges (80 with 1.05 firmware because I can monitor them and know this) the other 35 I'm still trying to track down no way to search for them :(. And I have about 200 more radio's ranging from teletronics and planet wireless, but u know why I hated about my tele's is I had to do manual POE (splicing onto the Ethernet and cutting there power supply in half with the plug on one side and the adapter on the other on 2 pairs) but that was before they shipped POE's I think they do now, but the tele's are reaching there life span of about 2 years and are starting to fail left and right, I never said I don't have SB ISSUES. I do they freeze up quite often it seems but that I know sb will get up to fixing the freezing problem. That's one issue that I experience I'm not aware of any others right now if they fixed the freezing atmel chips  would be going nuts. As for there AP's, I have never once had a problem with them freezing up in fact I have about 20 AP's running and none have ever had to be power cycled running on backup power, standard power, solar power, all with stock power supplies and crappy 60$ antennas that we are upgrading now for better coverage. I REALLY WISH THEY WOULD FIX THE UNIVERSAL FREEZING ISSUE. Chris -----Original Message----- From: George [mailto:[EMAIL PROTECTED]] Sent: Saturday, June 21, 2003 12:23 PM To: [EMAIL PROTECTED] Typo in there , I have better than 40 installed SB units . Total I have almost 250 wireless subs. George ----- Original Message ----- From: "George" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, June 21, 2003 8:50 AM Subject: Re: [smartBridges] best way to log data for tech support?   > Sam > I'm not promoting Teletronics, or any other manufacturer. I hadn't bought a > Teletronics product for about a year, util I started having problems with my > SB's. I'm like most other wisp's that use Smart Bridges. I just want a > stable CPE to connect my subs to my network that won't make us look UN > reliable. > Gosh I hate that word, Un reliable. > > I'm not locked in or blindly loyal to any manufacturer, I move to who has > the best product for the best price that does what I need done. > > The reason I posted that is because Chris, aka phantom, seems to try to > dispel that there is a flaw in the Smart Bridge product. He's not doing any > one any favors by brown nosing up to the manufacturer. > My view on what's wrong with these units is that they manufactured these > things a tad short on quality for the benefit of price and they are moving > too fast ahead with too many features with out first making them stable. > Hopefully they will get their stuff together and the PRICE LOWER, so that I > and all the other wisp have an additional tool in our box of tricks to make > a buck. > > I have better than 40 installed units and a few in my, return to sender junk > box. I've noticed that all my subs that have to reboot their radios have > SmartBridges. > > As for what AP to use, I have two airpoints in use with hardly anyone > connected to them on a temporary basis. I wouldn't consider using a SB > product for an AP at this point. If the CPE has to be 100% reliable, the AP > has to be 1000% reliable. > > For advice on other CPE choices you may want to try [EMAIL PROTECTED] > > This way I don't get accused of unethical practices while on a manufacturer > specific list. > > Hope this helps. > George > > > > ----- Original Message ----- > From: "Sam" <[EMAIL PROTECTED]> > To: "George" <[EMAIL PROTECTED]> > Sent: Saturday, June 21, 2003 6:21 AM > Subject: Re: [smartBridges] best way to log data for tech support? > > > > On Sat, 21 Jun 2003, George wrote: > > > > > Funny thing is I have Teletronics radios in use for 3 years and never > > > had to reboot or skipped a beat. And I have more Teletronics radios in > > > use today than I do Smart Bridges. Of which I have had to consistently > > > have my subs reboot them. > > > > > > It's funny how you don't have any problems....but everyone else does. > > > > George, > > > > I am brand new to offering wireless to my customers. I've had my fair > > share of troubles with SB equipment too (though I have some that never > > give me any trouble at all...it seems like it's the new stuff.) > > > > I liked what you wrote about teltronics. Can you tell me a couple of > > things: One, will they associate with the APPO access points? Two, how > > much does the CPE side cost? And lastly, where do you get them? > > > > Thanks > > Sam > > > > > > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://198.63.203.6 > The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://198.63.203.6