CAREFUL ON THE RJ45's! They are extremely finiky even on the new ones we're dealing with POE here all connections MUST be solid I climbed a REALLY dangerious roof (ill post pics to my website tommarrow) and just had to literally push the connector 1/2 mm more in and walla it came alive perfectly.
Chris
-----Original Message-----
From: sB Tech Support [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, July 01, 2003 9:21 PM
To: [EMAIL PROTECTED]
Swap with another powershot to see if this help. Also try to recrimp the
RJ45 connector as what many say doing so help.
Alex
sB Tech Support
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Leroy Koglin Jr.
Sent: Wednesday, July 02, 2003 9:15 AM
To: '[EMAIL PROTECTED]'
Subject: RE: [smartBridges] Horror Story? Read this (not for the faint
of heart)
We've had a very similar situation. Climbed a 120ft tower to replace
APPO with a weak RF port with a brand new APPO. 4 hours later we lost
the Ethernet link with the new APPO. Another climb and replaced that
APPO with yet another brand new APPO and it been working great for 3
months now.
Leroy
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Sam
Sent: Tuesday, July 01, 2003 12:25 PM
To: [EMAIL PROTECTED]
Subject: [smartBridges] Horror Story? Read this (not for the faint of
heart)
(Ok, this isn't about a Total, but you'll get the idea.)
Three weeks ago I replaced my 5.8 ghz backhaul with two APPOs. One at
the water tower (WT) set to Client Bridge mode, and one at the NOC (NOC)
set as an Access Point.
This worked well for three weeks - as good as or maybe better than the
more-expensive 5.8 YDI radios. Then on Saturday, the one at the NOC
stopped working. I reset it a few times, and that worked.
My link stayed up for 16 hours.
Sunday the link went down again. This time the one at the WT was the
culprit. It had a link light, but I could not log into it. I plugged my
laptop directly into it, reset the power shot numerous times, used
different power shots, tried straight through and crossover, searched
for the APPO, entered the ip address manually, all to no avail. So up
the tower I go, 150 feet, (this after just having knee surgery) and
replaced the radio. All came up and worked fine.
For 18 hours.
Then the APPO on top of the WT failed again. (This is the second, brand
new APPO unit, in two days.) The link light was out, and woud not come
on no matter how much resetting, powering off/on I would do.
So I took my last spare (again a brand new APPO, as if that means
anything
anymore) back up the WT, 150 feet, bad knees and all, and replaced the
one
that worked for 18 hours. The link came back up.
I'm crossing my fingers, praying to God, knocking on wood, and doing
everything I can to hope this one will stay up until I can get EC to
send me three replacements for these three APPOs I've replaced in three
days.
(Side note: I'm glad that ElectroComm has been so good to work with as
they have been, or I'd be back to just being a dialup ISP, being an
embarrasing failure in trying to offer broadband using Smartbridges
infrastructure.)
To make matters worse, this all happened two days after signing a
contract with the county for $1500.00 for a year for my wireless
service. I fully expect them to call me tomorrow and tell me to stick
that contract in my ass, thanks to these APPO units that were apparently
assembled and/or QA'd by Larry, Moe and Curly, if at all.
I have an AP on top of the same water tower, an OLD APPO, made back
before it seems that Smartbridges decided to be all things to everyone
and add in every new feature that was mentioned, running from the same
UPS and mounted on the same mast as the one I have changed three times
in as many days. This OLD APPO is having no problem at all. I have
another OLD APPO in a different location that is an AP that hasn't been
reset since October 2002. Again, I refer you to the downhill slide in
the QA department. These old units are working like a champ. The new
stuff coming out of Singapore leaves a lot to be desired. It's not
unrealistic to expect to be able to get more than 24 hours of service
out of an APPO before having to replace it. And again, this wasn't an
isolated incident - it was three brand new units in three days.
If this last APPO that I put up there fails before December and it's not
due to a lightning strike or rifle shot, I plan to begin the process of
exchanging all of my Smartbridges equipment with Cisco, or whatever
solution will put stability ahead of experimentation. Being new to this,
I don't know if all manufacturers have this same problem or not. Maybe
I'm setting my expectations too high, and the all have problems like
this. Has anyone had any good experiences with Cisco, Alverion, Telex,
or any of the other vendors? I would really like to stay with
Smartbridges, but not if this level of quality (or lack thereof)
persists much longer.
(And this is all in addition to six of 10 Airbridge indoor units I have
to
return from this last shipment as well for various reasons...won't
associate, won't come on, power light comes on but nothing else,
ethernet light comes on and goes back off intermittently with a
known good cable, ESSID turning to garbage, ad nauseum....but the
backhaul (APPOs) have been my main focus right now as they are taking my
entire wireless network down when they have their daily failures.)
Sam Morris, Owner
Loganet Internet Service
Logan IA
PS: It would be way-cool if the plant in Singapore would send me three
APPO units made from the most-recent batch that hopefully have all of
the problems fixed. Given the embarassment and serious financial impact
my company has suffered and continues to suffer from my loyalty to and
the failure of the units shipped from Smartbridges right after the
production plants cranked back up, this doesn't seem like a lot to ask.
I already know I'm losing the $1500.00 contract with the courthouse. As
soon as the phone company starts up DSL next week I expect to lose
several more customers, and I can't really blame them, given that these
APPOs have forced them back to dialup so frequently. If Smartbridges is
willing to do so, my address is:
Loganet
2607 220th St
Logan IA USA
51546
Phone number is 712-644-3578 if you need it.
If you can send me three that will work for a reasonable period of time
I'll even pay you for them, but as things stand right now, I've more
than
paid for the lack of quality of your products in lost and frustrated
customers, severe damage to my company's reputation, and a general
feeling
that I have been royally taken in by a company I had counted on. I just
hope mine can survive through all of this.
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