That’s easy to say when it’s
not your money. I don’t know of anyone on the list that would tell
all their WISP customers that they are going to replace their radios at their
expense because they were not sure a software patch would fix an intermittent
problem. Doh!
Now, I agree that they (SB) need to become
more stringent in their testing. Most of the beta stuff I tested was
released into production only a few days after the beta was announced. MS
allows for a few months with several beta releases and they STILL find
bugs. Just imagine how many bugs they would have if MS did not do this.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Jerry Fisher
Sent: Tuesday, July 22, 2003 7:20
PM
To: [EMAIL PROTECTED]
Subject: RE: [smartBridges] Why
not just do a recall?
But now sB has to keep 2
developement and testing lines going. Any future release of firmware
and/or software has to be tested on both the good units and bad units. As
you said "The downside was the "unforseen" problem with the
firmware patch . . .
-----Original
Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom Haynes
Sent: Tuesday, July 22, 2003 4:34
PM
To: [EMAIL PROTECTED]
Subject: RE: [smartBridges] Why
not just do a recall?
A firmware upgrade would
be a much easier and less time consuming fix. The downside was the unforseen
problem with the firmware patch.
-----Original
Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Fisher
Sent: Tuesday, July 22, 2003 3:06
PM
To: [EMAIL PROTECTED]
Subject: [smartBridges] Why not
just do a recall?
I'm wondering why sB
didn't just do a recall and replace the units that were affected. If
there were only 2,000 units, it seems that this would have been a much better
solution instead of taking the PR hit that this is causing. I would think
that this would only take a couple of days of manufacturing to
accomplish. This would have also saved the time and effort involved in
trying to "fix" a batch of bad units in the field. The affected
units are still going to be in the field and will always be susceptible to any
new "fixes" designed for the "good" units.
