Can't tell if it's in the AP's or the CPE... I have already started using diffrent CPE. Only problem is when the AP pukes, it dosn't matter what CPE your running. Looking at diffrent AP's right now as well. But I still have a ton of AP's and AB's out there. I paid money for them, so unless SB is going to refund me my money and shipping costs on them, I want them working.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of George Sent: Saturday, August 23, 2003 13:12 To: [EMAIL PROTECTED] Subject: [Fwd: RE: [smartBridges] Brand New APPO's!] Stop I can't believe my ears. Where is the problem? AP or CPE's. If it's the AP get new AP's fast. There is several that you can use that work just fine. 1- Star-OS AP 2- Microtik AP 3-Brilan AP 4- Alvarion DSSS Ap. 5-Buffalo tech 6- Teletronics Star at your AP and work the rest out from there. Your AP's are the most important piece in your network. A side note. Not telling you how to run your business, but first time I have problems with a particular product, I start feeling really nervous about the product, 2nd time I start looking for alternative equipment, 3rd time I make that decision whether to stay the course or switch. 4th time it's all over there is no trusting the manufacturer, I just switch. If you are at the point where people are swearing at you and asking to be turned off and refunded, you made a grave error in judgment. Take some of Nish's advice, the past is the past. start changing out whatever it takes to get your customers stable. I really feel for you. George -------- Original Message -------- Subject: RE: [smartBridges] Brand New APPO's! Date: Sat, 23 Aug 2003 12:51:40 -0500 From: Shawn Mitchell <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] To: <[EMAIL PROTECTED]> EXACTLY the reason why I'm bitching too... sorry if it irritates anyone, but I've sunk a lot of money into this. I have several several thousands of dollars just sitting in ant's. I have several thousand feet of LMR-400 cable sitting there, and probably 100+ CPE units still sitting in their boxes. I haven't had to open a new one yet, because my de-install rate is getting close to my install rate.. If these problems didn't occure with the SB line, I would have several thousand customers right now... but when they started about 6 months ago now, we had to stop our installs. When the heat problem was found out... we had been suffering from it for a good little while. Nothing like haveing 30+ companies calling you and leaving messages on your answering machine like "Gee, guess what.. the wireless is down" and "The wireless is down... again.. I think I'm going to goto DSL" or "We need to get a date setup for you to remove the equipment. Your good for nothing service isn't worth it, we're going to something else" SB... these are customers that we installed.. setup.. were up and running GREAT and we made NO CHANGES to our network.... and they have problems every day now. -----Original Message----- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of *Blazen Wireless *Sent:* Saturday, August 23, 2003 11:07 *To:* [EMAIL PROTECTED] *Subject:* Re: [smartBridges] Brand New APPO's! Marlon, Please if you look at the history we had GREAT WORKING units coming form SB then all of a sudden WHAM it went into the TANK WHY? nothing changed on our ends yet SB claimed nothing was wrong then LOW AND BEHOLD OHH GEE a chip problem we overlooked! get the picture? Now they claim the problems are fixed but the true diahards are seeing otherwise since we use 100% SB product you bet your ass I am going to bitch I have sunk well over $15K in SB product from various vendors I have that right to bitch when something does not work and it was before all this whole thing... *From:* Marlon Schafer (509-982-2181) <mailto:[EMAIL PROTECTED]> *To:* [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> *Sent:* Saturday, August 23, 2003 8:55 AM *Subject:* Re: [smartBridges] Brand New APPO's! It's an amazing thing isn't it. We buy very nice devices at below market rates and then have the guts to get made when they don't perform better than anything else we've ever run! lol If only we didn't have to compete against cable and dsl companies that have the money to buy customers.... marlon ----- Original Message ----- *From:* The Wirefree Network <mailto:[EMAIL PROTECTED]> *To:* [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> *Sent:* Friday, August 22, 2003 8:39 PM *Subject:* RE: [smartBridges] Brand New APPO's! Of course they work out of the box. The firmware upgrade was not to enable the device. It was to correct the "timing" issue which was causing disassociation (heat related). So...it will work out of the box. It just may crash soon after....that is why the sticker says upgrade. With that said, I had the same problems with my units. They initially started flashing all the lights. Wooohoo...all my clients are coming online. Within 5 minutes, the blue light stopped and soon there after the LAN side locked up as well. Bad units....RMA them. But hey...I am not on sB's payroll...and I don't approve the RMA's...so don't listen to me. I have just spent enough time playing with these units. Prior to June...you plugged them in and they just worked. BAMMM! Sully -----Original Message----- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Shawn Mitchell *Sent:* Friday, August 22, 2003 8:16 PM *To:* [EMAIL PROTECTED] *Subject:* RE: [smartBridges] Brand New APPO's! Nish, My point is that they would work out of the box WITH OUT upgrading them. The units both had blue flashing lights, but one of them didn't after they had been running sitting in the sun for several hours. Yes, the Ethernet was working great.. I was connected to it via simpleMonitor watching the RF (wireless) counters... all sitting at 0... I'm trying to tell you that you have have solved some of the heat issues, but not all of them. Your still sending out bad units and telling people to put a bandaid on them. Intel tried the same thing with their old Pentium 60Mhz CPU's years back, and in the end they switched them out with good ones. -----Original Message----- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of *Nish Park *Sent:* Friday, August 22, 2003 21:54 *To:* [EMAIL PROTECTED] *Subject:* RE: [smartBridges] Brand New APPO's! Shawn, I read the email a few times and watched the movie also. I am not sure what point you are trying to make. As the label says, you need to upgrade the F/W before it will work properly. There are no units with "bad" chips in them. The thermal issue can be solved by either the new hardware or the new firmware. (ps. After the firmware upgrade you may want to associate a client to check the operation. In the movie it looks like you may have a unit with bad Blue LED. Ethernet LED is flashing as per normal so it looks like the units is working ok but for some reason the Blue LED may have come off the solder joint). Nish -----Original Message----- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Shawn Mitchell *Sent:* Saturday, August 23, 2003 9:20 AM *To:* '[EMAIL PROTECTED]' *Subject:* RE: [smartBridges] Brand New APPO's! I'm resizing the images and stuff right now... I'll have them put up pretty soon, but you'll see my point exactly on what I've been dealing with over the last few months. -----Original Message----- *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of *Chris Chance *Sent:* Friday, August 22, 2003 18:38 *To:* '[EMAIL PROTECTED]' *Subject:* RE: [smartBridges] Brand New APPO's! How the hell... whats that bug u speak of sounds kinda funny since u said u passed traffic -----Original Message----- From: Shawn Mitchell [mailto:[EMAIL PROTECTED] Sent: Friday, August 22, 2003 7:05 PM To: smartBridges And they have bad chips in them! The white sticker on the box say's "Before these will work correctly, you must upgrade them"... So I think to myself, "Smartbridges said they pulled back all the ones they still had with bad chips, so these must not have any heat issues... right.." WRONG! Here's a nice little 30 second movie: http://www.iodamedia.net/new-appo.avi One on the bottom is running the .8 code, one on top is running the code it came with, .5 Now, they got deliverd at around 12:30pm CDT. I wasn't there, called them on the phone and told them to sit them outside in the sun, plugged in just for grins. This day (yesterday) happen to be breaking record temps all over the place. It showed 102*F on the temp readout on my jeep. These units were warm, but not hot to the touch. "burnning" to the human touch is around 50*C (122*F). MUCH lower than what the units are rated at. But anyway, you can very plainly see that on the bottom unit, it's working just as normal (RFtxrx light blinks), but on the top one... it's totaly off. DEAD... well, I didn't replace the two AP's that I needed to replace still. I tested them today.. I'm going to put up the screen shots from it.. it's quite funny, and let's just say I found a few FW bugs in the airBridge, or else SB you make good enough of a radio that it connected to an AP 5 miles away, through/around a large hill, and through 20+ multistory brick buildings (with a RSSI of -20 something and a LQ of 90%+ and passing traffic for a while) The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
