-----Original Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of sB Tech Support
Sent: 25 August 2003 08:04
To: [EMAIL PROTECTED]
Subject: [smartBridges] Useful
Info From sB
Dear Friends,
We hope that the below
information will help to take out a lot of the unnecessary friction from this
forum.
1) From the messages
posted in this forum, it is obvious that some users are continuing to have problems
even after the firmware upgrade. This is different to the data available to us.
But there is no point in loosing time and arguing about "what could be at
fault" and get frustrated in the end. That is why we are offering an easy
RMA procedure to get the replacements; you will get the units working for
customers while we get the units to look at the issue. We want to get you up
and running quickly. The number of such requests is rather small so we will
work with you to work out the most convenient method to exchange. Please follow
this procedure:
a) Complete the RMA form
at http://www.smartbridges.com/new/support/rma_form1.php
b) We will approve it and
advise you on the shipping details and the replacement equipment.
c) Send back the
defective units with complete accessories and the fault report. This important
information will lead us to find the fault and solution.
2) We have changed many
processes in our company that we believe will help with the quality and
reliability of the products. Each unit goes through a 200 item inspection and
minimum 2 hours of high temperature operation prior to leaving our factory. We
believe these "Post June" units are OK. We have been carefully
monitoring these "tens of thousands" of devices (sB is not that small
anymore :-).
We are very eager and
"all ears" to receive any additional feedback on these new units. To
help you identify these "Post June" devices, below are the starting
MAC#s for various models.
sB2110 : 00301A 01E2A6
(aBO)
sB2120 : 00301A 0AB4EB
(aBT, 13dB antenna)
sB2125 : 00301A 0AFD9F
(aBT, 9dB antenna)
sB2100 : 00301A 049DB5
(aBI)
sB2510 : 00301A 093E92
(aPPO)
sB2520 : 00301A 0C36B0
(aPPT, 13dB antenna)
sB2525 : 00301A OC839C
(aPPT, 9dB antenna)
sB2400 : 00301A 030E3D
(aPI)
3) Let’s do
ourselves a favor and request all to pitch in by helping to increase the
Quality of information exchange. People will loose interest in the forum if
they have to weed though Large Quantity of irrelevant information.
With best regards,
