RE: [smartBridges] SB website

[Chris Chance]

Title: Message

SBTOTAL... Brand new not sure of its release date but I only bought it from ecomm 3 weeks ago.   It is freezing periodically the client woke up and it was disassociated. The first 2 days the client had it he was ECSTATIC it was working wonderful 6-8 megs throughput to our office. But now he reports its constantly going down. Theres no difference in this install than others hes the only one with this problem at the moment that I'm aware of he is running the latest firmware for the device. I have been to his house before I have had to do multiresets to get the unit to even show up to simplemonitor, after doing about 9 resets it came back (via power adapter I kept unplugging and plugging in every 2 minutes) and finally it came back. This client's a friend of mine but hes getting tired of it as I would. What could be causing this issue, I don't believe it is installation the cable run looks good, crimps are fine I double checked... I need this guy to be up but I don't have extra units in stock im all out once again waiting for a ecomm shipment to come in... AS A NOTE WHEN IS ECOMM GETTING POE'S AND POWERSUPPLIES THEY HAVE BEEN OUT FOR WEEKS. And im missing now 3 of them.   Please Help Chris NetworkIDL Technical Support