Sully,
That's a trial by fire! We're his on-the-job-training for irrate customers!
;-)
Sevak
On Tue, 2003-09-30 at 11:55, The Wirefree Network wrote:
Alex,
You may want to put him through one more class….to obtain his “irate customer certification”.
So many around here go jumping UP AND DOWN at the first little glitch, demanding overnight resolution.
I am very excited about the release of the new XO series, but I am a bit worried about the “smoothing out period”.
Hope Arasu is up to the task at hand!!
Sully
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of sB Tech Support
Sent: Tuesday, September 30, 2003 8:46 AM
To: [EMAIL PROTECTED]
Subject: [smartBridges] Introducing new Tech Support Guy from smartBridges
Hi all,
Allow me to introduce our new Tech Support Guy, Arasu who has just joined us in the support team. He came from Networking and Communication background and has many years of experience in the same field on customer support. He brings himself with Network Security knowledge which will be beneficial in tackling customer issue and has obtained many certifications in Cisco, CheckPoint, Nokia and many others. Soon, you will get to know him and be interacting with him on exchanging views, discussion and addressing issues.
This has increased our strength to a bigger team to widen our support coverage due to fast growing customer based over the past few months. The timing is just nice in line with the new product launch like PoE Outdoor, airPoint XO, XO2, and upcoming Nexus in the next quarter or so.
Thanks and regards,
-----------------------
Alex Wong
sb Tech Support
|
