Re: [smartBridges] Can't remotely access APPO

[Don Castella]

Title: Message

Update: Today I visited the site and temporarily replaced the Motorola surge protector for this APPO with a back-back RJ45 Ethernet connector. I reset the unit using the switch on the power injector. Configuration went normally until I tried to change the administrator password. At first, the password change operation failed. After a few tries it succeeded, but subsequent logins failed with the same " Could not get operational Mode - Please check community password" error message.   Fortunately, the unit was already configured and after some effort, it had associated to the AP. I observed that this unit would not associate with the AP, even though both units had the same 32-byte ESSID and 128-bit WEP strings, and both were set for proper channel, RF data rates, and Open authentication. Power cycling both units did not help. I found that once I set the AP to broadcast its ESSID, the APPO in CB mode associated immediately.   I downloaded the new firmware, and read the instructions, but wonder if the firmware upgrade will succeed despite the password problem this APPO has. ----- Original Message ----- From: Seeni Mohamed To: [EMAIL PROTECTED] Sent: Saturday, November 22, 2003 12:32 PM Subject: RE: [smartBridges] Can't remotely access APPO Hi Don Castella,   The issue (password lock) which you are experiencing with CB mode is exactly you are right. This is appears to be happen only in CB or repeater mode when there is any AP or nearby AP has the ESSID with greater than 23 characters. I think you are using ESSID more than 23 characters which causing the password lock out problem. We have already resolved this issue with our new firmware 1.4k.1 and it will be released out very soon. Here is the new firmware fix for the password lockout issue in CB and repeater mode. Please download it from following link and upgrade on the password lockout units.   Firmware �  APP firmware 1.4k1 ( please click the link to download)   http://www.smartbridges.com/beta/airPoint_PRO_firmware_upgrade.pdf     Please feel free to contact us for the further information if required. Thank you   Kind regards, Seeni sB Tech Support     -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Don Castella Sent: Sunday, November 23, 2003 1:40 AM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] Can't remotely access APPO   I set up an APPO in CB mode to replace an ABT that was acting as one end of a 1/4 mile backhaul link to another APPO AP. The ABT worked fine for a single client, but I wanted to use the transparent bridging feature of the APPO to support additional subscribers. In the shop, I configured, and tested the new APPO with Simple Monitor ver 1.6 and noted one problem. The unit complained that the 32-Character ESSID, which I was already using on the APPO/ABT link in the field, was too long.   When I installed the APPO CB in the field, I could not log in to it using APP Simple Monitor 1.6 from the Ethernet side to check the unit in administrator mode, only in user mode with the user password. It kept issuing an error message, "Cannot obtain operational mode, Please check Community String" or something to that effect when I attempted to enter its IP and log in as administrator. I double checked the password, which I had already used to log in to this APPO unit in the shop at least 4-5 times during setup and testing.   Although I could ping this APPO unit from the Ethernet side, Simple Monitor 1.6 Search was unable to find the unit as it had in the shop. I tried running the recovery utility, but it couldn't find the APPO either. The Laptop running Simple Monitor and the APPO were the only devices plugged into a small 10/100 switch. I tried power-cycling all the devices to no avail.   The 106 foot long Ethernet cable for this APPO is protected by a Motorola Canopy 300SS surge protector. These surge protectors short Ethernet cable pins 4-5 together and pins 7-8 together, so the smartBridge power injector reset cannot be used. Today, I will go back to the site and temporarily bypass the surge protector in order to enable remote hardware reset of the unit. I can only assume that I entered the password incorrectly, or something happened in the interim to cause the administrator login to fail.   As an aside, I disassembled another Motorola 300SS surge protector to see how difficult it might be to modify it so pins 4-5 are no longer shorted together. it appears that one would have to cut the PC Board lands for pins 4 and 5 on both RJ45 jacks and solder new connecting wires in their place. I was surprised at the small size of the PCB lands and the tiny via holes in the PCB. I will look forward to testing the smartBridge surge protector/POE injector. My only wish is that more of these devices had 110-style punchdowns or screw terminals to help alleviate the problems associated with terminating heavy duty STP OSP CAT5 cables on RJ45 plugs. ----- Original Message ----- From: Seeni Mohamed To: [EMAIL PROTECTED] Sent: Saturday, November 22, 2003 10:19 AM Subject: RE: [smartBridges] Can't remotely access APPO   Here are the new updates on the simpleMonitor 1.70 Beta version.   1)      TTL synchronization improved, so that you can manage from the remote and different subnet. 2)      Password Remember facility is added. 3)      AutoSearch is added on initialization of simpleMonitor 4)      Client to Client communication is disabled in Repeater Mode. 5)      Primary Port is set as Wireless in Repeater Mode.   Kind regards, Seeni sB Tech Support   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Pascal Losier Sent: Saturday, November 22, 2003 10:29 AM To: [EMAIL PROTECTED] Subject: RE: [smartBridges] Can't remotely access APPO   What's new in this Beta realease... ??? -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Seeni Mohamed Sent: Friday, November 21, 2003 8:42 PM To: [EMAIL PROTECTED] Subject: RE: [smartBridges] Can't remotely access APPO   Please use the following version of simpleMonitor(BETA release) to login from the wireless side. If prompted for the firmware upgrade, please press �No� to continue. airPointPro 1.7 (firmware 1.4k1)   This firmware is still under BETA release.   If still unable to login, then use the recovery software from the Ethernet side to re flash the configuration. Please note that the recovery software will erase the settings and it is required to reconfigure again. http://www.smartbridges.com/beta/utility/RecoveryUtility.exe   Kind regards, Seeni sB Tech Support     -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Saturday, November 22, 2003 7:51 AM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] Can't remotely access APPO   My APPO in client bridge mode for the backhaul acts the same.  I can log on from the ethernet side but not from the radio side.   ----- Original Message ----- From: "Sam" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, November 21, 2003 10:07 AM Subject: Re: [smartBridges] Can't remotely access APPO     > Same here. The radio seems to be working, but it will not respond to pings > nor can I log into it. But I can ping through it to radios and customers > on the other side. > > When I have asked about it, I'm told "check the default gateway". But > it is correct. I guess as long as it's working I shouldn't look a gift > horse in the mouth. :) > > >  On Fri, 21 Nov 2003, Roger Howard wrote: > > > I have this on several of my radios... and they all have default gateway and > > default port set correctly. > > > > > > ----- Original Message ----- > > From: "David Moss" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Friday, November 21, 2003 9:40 AM > > Subject: Re: [smartBridges] Can't remotely access APPO > > > > > > > I had this - had to run the recovery software directly to the APPO and re > > > simply deploy the settings - then it worked fine - simply reverting back > > to > > > SB factory config wasn't enough. > > > ----- Original Message ----- > > > From: "Bill Flood" <[EMAIL PROTECTED]> > > > To: <[EMAIL PROTECTED]> > > > Sent: Friday, November 21, 2003 1:03 AM > > > Subject: [smartBridges] Can't remotely access APPO > > > > > > > > > > I have a APPO of which I cannot access remotely.  At the site I can jack > > > in > > > > and get to the utility.  It's not even snmp, I can't even ping this > > APPO. > > > > > > > > Any ideas? > > > > > > > > Bill Flood > > > > AirRunner Networks LLC --- We make the web fast! > > > > If you get tired of the wait call 715-443-3700! > > > > www.airrun.net > > > > > > > > The PART-15.ORG smartBridges Discussion List > > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > > smartBridges <yournickname> > > > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > > smartBridges) > > > > Archives: http://archives.part-15.org > > > > > > > > > > The PART-15.ORG smartBridges Discussion List > > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > > Archives: http://archives.part-15.org > > > > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > > Archives: http://archives.part-15.org > > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org >     The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org