RE: [smartBridges] Tranzeo CPE / APPO Compatibility

[Nimesh D. Parikh]

Title: Message

Hi Ian,   I am sorry to hear of the problems you are having with the aBOs. Since you are running 1.08 and still having to reset, I think the problem should be some thing else. This firmware had solved the issue of occasional dis-association of the aB. This dis-association used to happen on a relatively small number of installations, depending on some combination of conditions. After many months of investigation we could never figure out what were these conditions. During these investigations we learned that this is a common and unpredictable problem with almost all manufacturers’ devices. Well anyway, now we are happy that 1.08 solves the dis-association issue.      As others have pointed out, this is a tech support forum. So most times you get to hear only the “I got problem” cry for help. Once the issues are resolved you would seldom find a post that clarifies the issue. We think that there are perhaps less than 1% or 2% of our users posting regularly on this forum. Typically when somebody is having problem, jumps on the forum, gets help from the experienced users and then becomes a passive reader. This is a great forum with so many friendly and willing users contributing their expertise. The forum helps us stay in close contact with our customer base. A little balance should be kept while reading the forum to get the best out of it.   With best regards,   Nimesh sB      From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ian Ellison Sent: Tuesday, November 25, 2003 10:39 AM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] Tranzeo CPE / APPO Compatibility   Yes, all of my ABO's are running 1.08.  At least 25% of them still need to reset frequently.  It isnt as bad as it was, and I am tyring to setup a "ping" keepalive system by recommendation of this list.  It shouldnt be necessary, but it it works for now, I'm game. Ian Pascal Losier wrote: Are those corporate account running the 1.08 firmware and still have to power cyle their unit ????   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Ian Ellison Sent: Monday, November 24, 2003 8:55 PM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] Tranzeo CPE / APPO Compatibility It is great that there are those of you who are experiencing no problems withe sB equipment, sincerely.  However, that does not dismiss the fact that there are SEVERAL people using these products, who are all experiencing the same difficulties, that do not seem to exist (at least as much) in so many other manufacturers products.  I made the mistake of buying several units at an early stage (all of my units came with the old TRULY transparent firmware), with the (and Im so glad this is no more) 50' of cable attached to the radio.  Perhaps since then they have better quality control, or other factors.  In the meanwhile, those of us who are so unfortunate to be experiencing these problems are hardly seeing any "price performance" when we are constantly doing tech support and truck rolls to alleviate the issues.  the first unit i bought was an Alvarion DS.11, which has (is) run flawlessly (reaching WELL beyond 200 feet i might add ;o).  For "price performance" reasons, I made the change to smartBridges.  Noise and interference could definitely be an issue, but we are not finding any noise of significance at our location.  The suggested steps for resolving my 100% RSSI,  0% Quality problem included checking for interference, etc.  When all of htis turned up nothing, i simply replaced the ABO, and it was fine (as well as could be expected anyway).  This unit had only been in (highly problematic) operatoin for about 3 months.  We  havent even  made enought money from the subscriber to cover the cost of the unit, and we have to replace it.... I just  hope you can see why this is so frustrating to those of us who ARE experiencing these issues.  I havent tried RMA yet, but im going to have to try soon.  Hopefully smartBridges will make good on their products, and perhaps the newer units will be more robust and less problematic.  It goes without saying that one has to appreciate their online customer interaction and responsiveness to suggestions.  they get an A+ in that category.   I truly hope that the issues get resolved.  I have almost all smartBridges equipment in use, and didnt really want to mix manufacturers for CPE. I still have about 10 ABO units brand new in the box (the ones with the attached 50' cable).   It would make my day to "trade" them back to smartBridges for the newer units so i can see if there is in fact hope to continue deploying smartBridges. I apologize for the rant, but my largest corporate account has been on the phone ranting to me about how ridiculous it is that they have to reset their internet connection once a day....  I'm about to deploy a PTP 5.8 Ghz link as a temporary solution to make them a happy customer.  Another $1000 spent.  thats one expensive band aid :o\ Looking forward to a brigher future! Ian [EMAIL PROTECTED] wrote: Just a reminder, there are many of us not having to reset the AB's or any problems for that matter.  If you have a problem with 2.4 in general due to noise and interference a different manufacturer is not going to help you.   I had a potential competitior who attempted to deploy the "higher priced" Alvarion gear.  The furthest they could reach out from the tower was 200', although I think it was stable at 200'.  : )   They threw in the towel and are no longer pursuing the wireless internet industry.   Be careful in what you spend.  A $300 AP and a $1500.00 AP will both become obsolete within 5 years.   Again, not everyone is experiencing problems.   ----- Original Message ----- From: "Ian Ellison" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, November 24, 2003 4:07 PM Subject: [smartBridges] Tranzeo CPE / APPO Compatibility       Has anyone tried using the Tranzeo CPE units with an APPO?  Due to theway too many headaches I'm having with ABO's needing reset (constantly),I am venturing out and trying some new CPE until (and then, maybe) sBcan get some issues resolved.  I'm not even using APPO at my next AP,but am using high-priced Alvarion equipment to test the stability.However my other AP's are still running APPO's, so I'm wondering ifanyone else has tried this combination, or has any opinions on theTranzeo line of products. Thanks, Ian The PART-15.ORG smartBridges Discussion ListTo Join: mailto:[EMAIL PROTECTED] (in the body type subscribe    smartBridges <yournickname>  To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe    smartBridges)  Archives: http://archives.part-15.org       The PART-15.ORG smartBridges Discussion ListTo Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname>To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges)Archives: http://archives.part-15.org