Restart holding cmd+alt+R to go into Internet Recovery > use Disk Utility to erase Macintosh HD > quit disk Utility then select to reinstall a new copy of macOS
That’ll reset it fully to factory defaults _ Regards Sam Mullen +44 (0)7747778022 <tel://+447747778022> i...@macambulance.com <mailto:i...@macambulance.com> www.macambulance.com <http://www.macambulance.com/> MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately. > On 16 Oct 2020, at 10:31, 'ARMS' via Sussex Mac User Group > <smug@googlegroups.com> wrote: > > Hi, > My partner has an iMac which she hardly uses, however we tried to log into it > the other day and it does not respond to any password we have. How can we > reset it with new login information. > There is nothing of value on the computer so it could be restarted from > scratch, but I don't know how to do that. > > Thanks Andy > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to smug+unsubscr...@googlegroups.com > <mailto:smug+unsubscr...@googlegroups.com>. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/092f1c87-c898-4df4-851b-78fe8420a2a1n%40googlegroups.com > > <https://groups.google.com/d/msgid/smug/092f1c87-c898-4df4-851b-78fe8420a2a1n%40googlegroups.com?utm_medium=email&utm_source=footer>. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to smug+unsubscr...@googlegroups.com. To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/53CC61D6-0F6D-4393-9FF9-483B4A345E3B%40macambulance.com.
