The Consumer Goods act states devices should be sufficiently durable and fit for purpose for a reasonable time, generally considered to be 7 years. Apple could argue it’s not a manufacturing defect, which isn’t something you could prove or disprove.
I’d argue for a discounted repair at the very least, given how much they cost to start with _ Regards Sam Mullen +44 (0)7747778022 <tel://+447747778022> [email protected] <mailto:[email protected]> www.macambulance.com <http://www.macambulance.com/> MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately. > On 9 Apr 2025, at 13:45, 'Jason Davies' via Sussex Mac User Group > <[email protected]> wrote: > > Hi gang > > I have a pair of Airpods Max that are misbehaving (have to restart them every > time I used them – inconvenient but not the end of the world). Apple will > repair them for 286 quid. They're four years old. > > Does this seem reasonable under consumer law? I vaguely remember something > about lasting 7 years with reasonable use for such devices... Anyone know if > I can force their hand on reducing this amount? > > I'm pretty sure it's from the last firmware update – they've worked > beautifully up to around then. But the lightning Airpods max no longer seem > to get updates of firmware... > > Cheers, > > Jason > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion, visit > https://groups.google.com/d/msgid/smug/3A17BBE8-8F87-4E86-8D3E-2895DC25AD2C%40me.com. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion, visit https://groups.google.com/d/msgid/smug/C0D408A5-03CD-4EFE-9C40-64089F1DC93A%40macambulance.com.
