LOL, for the entire period of 5+ years that I've had a service agreement for IMail, I've called or emailed for specific tech/bug/trouble issues maybe five times at most. At least one of the email questions never got a response. I have contacted them for downloading full installs for version updates, but that's a customer service function, not a tech support function.
G.Z. ----- Original Message ----- From: "Matt" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, October 27, 2004 6:11 PM Subject: Re: [sniffer] Integrating Sniffer with new Imail Collaboration Suite > . . . and their claim that service agreements are money losers for > them is preposterous, and then to place the burden on the customer when > your product is already premium priced is an indication of an > organization in total disarray. > > Matt > > This E-Mail came from the Message Sniffer mailing list. For information and (un)subscription instructions go to http://www.sortmonster.com/MessageSniffer/Help/Help.html
