Hi David, When I tried to use their ticketing system, I got an automated reply with a ticket number.
After a lack of response, I called their support line, left a voice mail and also posted the ticket number to the Declude list - and was told that they couldn't find my ticket number in their own system... I have read about the lack of any response to open tickets in the past. Seem as if you'll have to escalate this by calling them - or make it a public issue by posting your tickets and the lack of response to the list (that triggered an immediate reaction in my case.) Best Regards Andy Schmidt Phone: +1 201 934-3414 x20 (Business) Fax: +1 201 934-9206 -----Original Message----- From: Message Sniffer Community [mailto:[EMAIL PROTECTED] On Behalf Of David Waller Sent: Wednesday, October 25, 2006 09:42 AM To: Message Sniffer Community Subject: [sniffer] Re: Declude header not modified correctly Yes, we do it expires June 2007. Still waiting for a response for a support email sent on the 4/10/2006 with a kick-up-the-bum reminder sent on the 16/10 - only the initial automated response received so far. -----Original Message----- From: Message Sniffer Community [mailto:[EMAIL PROTECTED] On Behalf Of Computer House Support Sent: 25 October 2006 14:11 To: Message Sniffer Community Subject: [sniffer] Re: Declude header not modified correctly David Waller wrote: they don't respond to support emails from this registered user... Dear David, I am curious to know if you have an active Service Agreement with Declude? Among the hundreds of vendors that I deal with, I found their support to be one of the best. I seldom wait more than an hour for a response. Michael Stein Computer House ############################################################# This message is sent to you because you are subscribed to the mailing list <sniffer@sortmonster.com>. To unsubscribe, E-mail to: <[EMAIL PROTECTED]> To switch to the DIGEST mode, E-mail to <[EMAIL PROTECTED]> To switch to the INDEX mode, E-mail to <[EMAIL PROTECTED]> Send administrative queries to <[EMAIL PROTECTED]> ############################################################# This message is sent to you because you are subscribed to the mailing list <sniffer@sortmonster.com>. To unsubscribe, E-mail to: <[EMAIL PROTECTED]> To switch to the DIGEST mode, E-mail to <[EMAIL PROTECTED]> To switch to the INDEX mode, E-mail to <[EMAIL PROTECTED]> Send administrative queries to <[EMAIL PROTECTED]> ############################################################# This message is sent to you because you are subscribed to the mailing list <sniffer@sortmonster.com>. To unsubscribe, E-mail to: <[EMAIL PROTECTED]> To switch to the DIGEST mode, E-mail to <[EMAIL PROTECTED]> To switch to the INDEX mode, E-mail to <[EMAIL PROTECTED]> Send administrative queries to <[EMAIL PROTECTED]>
