Thanks Andy;
I appreciate the info.
Herb
Andy Schmidt wrote:
Hi,
for discussions on Declude, you
need to subscribe to "Declude.Junkmail" or "Declude.Virus" at [EMAIL PROTECTED]
Here's their standard trailer line:
Best Regards
Andy Schmidt
Phone: +1 201 934-3414 x20
(Business)
Fax: +1 201 934-9206
I have an active SA, I
sent in some service requests and got a ticket number by return email,
never a follow up. Then called in and a chap named Chris Asaro
fixed the settings on our account so that I could download the correct
version and was quite helpful with that. However, that does not solve
the problem and all emails of examples and requests for status since
10/18/06 have gone unanswered.
So, basically their answer was install the latest version, and beyond
that nothing, not even a reply or a we are working on it and will have
something to try on X. Out users are seeing hundreds of spam messages
unmarked in their email boxes a day, and of course want to know why
when it is identified as spam they are still getting it. I personally
know that this has been an issue for at least a year. If I were a
spammer I would sure code my emails to exploit this.
Anyway, have used Declude for about 5 years as I recall and getting
kind of to the end of the line.
I also spent some time yet again on their web site, and do not see a
discussion board or anything to discuss this issue there vs here.
Herb
--
Herb Guenther
Lanex, LLC
www.lanex.com
(262)789-0966x102 Office
(262)780-0424 Direct
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