Hello Shawn,
Wednesday, February 20, 2008, 5:35:03 PM, you wrote:
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Hello, We have been evaluating Message Sniffer for the past month and are ready to make a purchase, but we have one question. One the order page, it states: "Please note that the email address you provide must be on the server that will be using Message Sniffer." What exactly does this mean? We have been using the trial without any type of e-mail address requirement other than an E-Mail address that was used to send us update notices. |
What that means (in context) is that you cannot sign up for an SNF account using an email address that we cannot verify. For example, you can't sign up to use SNF form a gmail account unless we can verify that you are Google and you want to start using SNF to filter your spam :-) Same thing for hotmail, yahoo, other free email services or an email service that doesn't belong to you (or perhaps one of your customers if you are a reseller).
Normally you would have an email account on the server you were going to support with SNF. If we've validated your trial and you are ready to purchase then you should use the same information (in most cases) to sign up.
If there is a reason you need to change your contact information then use your new contact information but be sure to put your trial license ID in your order form so we can connect to and verify the new information.
I've copied this to billing@ so they will be looking for you in case there are any questions or any confusion.
Hope this helps,
_M
--
Pete McNeil
Chief Scientist,
Arm Research Labs, LLC.
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