I had to send my Infinity 2 charger to Aveox for repair. Some of the buttons wouldn't work all the time and the fan ran constantly (it program controlled and didn't used to always stay on). I talked to Lisa in their service department called me today and informed me that she received the charger, and the charges actually go to Germany for repair. Aveox replaces the chargers for the customer with either a referbished unit or a new on. Lisa informed me that they had just sold their last new charger yesterday and a new shipment wasn't due in from Germany until next week. Fortunately, the order came in today with a shipment of brand new chargers. So I'm getting a new charger to replace the defective one.
I appreciate Aveox calling me back and keeping me abreast of what the story was with my charger. Even though she didn't have a remedy until late today, she did let me know what was going on and approximately how long to expect my charger in return. Thanks for the great customer service Aveox! gv RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED]
