You can rename it back after you do some testing... From: softimage-boun...@listproc.autodesk.com [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Tim Crowson Sent: April-18-12 10:20 AM To: softimage@listproc.autodesk.com Subject: Re: 2012 SAP stability (or... not so much...)
Thanks, I'll try renaming my User folder. I have already stripped out unnecesary plugins, but there are a few that I still need to use that must be kept locally to my User directory. I'll see what renaming does. -Tim On 4/18/2012 6:14 AM, Stephen Blair wrote: Hi Support hasn't seen any trend in "general instability" cases for 2012.SAP. I would suspect something specific to your situation. That post is more about a startup crash. Here's an intro to Process Monitor: http://xsisupport.wordpress.com/2011/04/19/process-monitor-101/ You can try running Process Monitor to see what's going on. Often I use it to look for conflicts (wrong DLLs, other apps, ...) Do you get a chance to send a CER report? Did runonce.bat report any errors? Try renaming your User folder, so that you are running with the default preferences and settings, and with no extra plugins or workgroups. (User folder = C:\Users\blairs\Autodesk\Softimage_2013) If you install anything in the Factory install folder (C:\Program Files\Autodesk\Softimage2013), remove it. There was a similar thread awhile ago: From: softimage-boun...@listproc.autodesk.com<mailto:softimage-boun...@listproc.autodesk.com> [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Len Krenzler Sent: March-15-12 12:58 PM To: softimage@listproc.autodesk.com<mailto:softimage@listproc.autodesk.com> Subject: Re: 2012 SAP stability Hi Adrian, I had some similar issues a about a month ago. In my case this is what solved it. Turn OFF "Threaded Optimization" in the Nvidia control panel (assuming you're using Nvidia cards). This seemed to be causing all sorts of UI related crashes, especially with render region and the rendertree. Of course I have no idea if this is the same issue for you but it's worth a try. Cheers - Len On 3/15/2012 10:40 AM, adrian wyer wrote: how's everyone getting on with 2012 SAP? just lately we seem to have hit a wall of crashes and scene corruption, and im not sure whether this is caused by our new server, changed working practice or general ropeyness in the software.... artists will be working on scenes, that seem fine, then out of the blue, when, for example, opening a ppg, or a rendertree soft will hang, or just plain disappear! once this has happened the scene becomes practically unusable.... some respite after blowing away the local user folder, but generally crippling to workflow this is all on win7x64, wondering whether it's a windows update related issue..... driving me insane! /end rant a From: softimage-boun...@listproc.autodesk.com<mailto:softimage-boun...@listproc.autodesk.com> [mailto:softimage-boun...@listproc.autodesk.com] On Behalf Of Tim Crowson Sent: April-17-12 10:04 PM To: softimage@listproc.autodesk.com<mailto:softimage@listproc.autodesk.com> Subject: Re: 2012 SAP stability (or... not so much...) Thank you Xavier, I'll take a look at these. -Tim C. On 4/17/2012 8:50 PM, Xavier Lapointe wrote: An article from xsisupport that might be related: http://xsisupport.wordpress.com/2011/08/27/the-case-of-the-missing-registry-values/ 2012/4/17 Xavier Lapointe <xl.mailingl...@gmail.com<mailto:xl.mailingl...@gmail.com><mailto:xl.mailingl...@gmail.com><mailto:xl.mailingl...@gmail.com>> Might be handy: http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx 2012/4/17 Xavier Lapointe <xl.mailingl...@gmail.com<mailto:xl.mailingl...@gmail.com><mailto:xl.mailingl...@gmail.com><mailto:xl.mailingl...@gmail.com>> I don't know what you've tried so far except runonce and the user's Autodesk folder reset, but I would also suggest to remove all external addons/plugins/workgroup (not provided with Soft), and see if you experience the same crash. If you don't, then you know your problem lies somewhere in there. Having a virgin Autodesk directory would be a good thing too, I've seen crashes with custom UI Layout sometimes, even if they were not in use. You could also try any equivalent of strace (linux) on windows ... I think there's one. Might tell you at which point it's crashing. -- Xavier -- Xavier -- Tim Crowson Lead CG Artist [cid:image001.gif@01CD1D31.E8BDAC80] Magnetic Dreams Animation Studio, Inc. 2525 Lebanon Pike, Building C. Nashville, TN 37214 Ph 615.885.6801 | Fax 615.889.4768 | www.magneticdreams.com<http://www.magneticdreams.com><http://www.magneticdreams.com><http://www.magneticdreams.com> tim.crow...@magneticdreams.com<mailto:tim.crow...@magneticdreams.com><mailto:tim.crow...@magneticdreams.com><mailto:tim.crow...@magneticdreams.com> --
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