There is a hidden folder in the system drive with a set of files that usually
don't get Uninstalled with SI and is not its preference and settings folder. It
contains license data I think. I had a similar error. But renaming or deleting
said folder fixed it (after reinstalling dozens of times and trying preference
wipes and everything which didn't work).
Its stored in the windows user. Maybe in Appdata.
I'll have to search again to remember which folder it was... *fuzzy brain*
Sent from my Samsung device
-------- Original message --------
From: Stephen Blair <stephenrbl...@gmail.com>
Date: 12/01/2016 08:56 (GMT-05:00)
To: Morten Bartholdy <x...@colorshopvfx.dk>, softimage@listproc.autodesk.com
Subject: Re: Can't start Softimage - system failure
On Tue, Jan 12, 2016 at 8:33 AM, Morten Bartholdy <x...@colorshopvfx.dk> wrote:
I reinstalled this morning - still no joy, so Svens user account trick got
me running again.
I had tried running it as admin, but that doesn't work either. I have only
previously run in to startup crashes that would be fixed by renaming prefs -
this one is new, and somewhat worrying.
MB
Did you rename just the prefs folder, or did you rename the whole Softimage
folder for the user account (eg rename Softimage_2015_SP2 to
Softimage_2015_SP2.bak for the problem user account) ?
My own approach to troubleshooting that would include using Process Monitor to
compare the startups of the two different user accounts.
