For general information, I contacted Autodesk support on the phone, as they were slow to get back to me and time down was running. After a longer teamviewer session the problem was resolved for one workstation(!)
It turns out we have to follow an arduous procedure on each workstation to get connection from workstations and renderclients to LMTOOLS v11.13 on our license server. Basically manually removing licensing connectivity files in the installation path, app specific windows paths and setting permissions for each Autodesk application, including older installs. I find the whole thing absolutely ridiculous and a great waste of our time. I can only deem it sloppy or inept programming on the part of Autodesk and Flexera, plus lacking information in the installation guides. I should mention the Autodesk supporter on the phone was very helpful and got things working, but this is not the way it is supposed to be. He admitted they have a large number of licensing issues atm, so there. For those interested and in case it can help others with similar issues, here is the procedure: --------------------------------------------------------------------------------------------- As discussed over the phone and on the remote session; you need to follow the steps listed below: Follow this path and delete the folder with the name: 657J1_2018 C:\ProgramData\Autodesk\CLM\LGS\657J1_2018 (delete this folder) Then remember to follow also the instructions below: 1- Close any running Autodesk programs. 2- Remove all files under C:\Users\<username>\AppData\Roaming\Autodesk\ADUT. 3- Remove all files under C:\ProgramData\Autodesk\ADUT. 4- Go to C:\ProgramData\FLEXnet and delete all files that start with adskflex. Then, go to the shortcut of Maya on the desktop and make a right click, go to properties and when you are on the compatibility tab; put a check mark on the "Run as an administrator" option. Then, please go to the security tab and edit the permissions for all the users available (add the full control to all of them). --------------------------------------------------------------------------------------------- MB: Fixing Softimage connection to Flexlm license server: Go to the shortcut of Softimage on the desktop and make a right click, go to properties and when you are on the compatibility tab; put a check mark on the "Run as an administrator" option. Then, please go to the security tab and edit the permissions for all the users available (add the full control to all of them). --------------------------------------------------------------------------------------------- Via Flexnet License Finder it is apparently required to Specify the License File location: L:\Autodesk\ECSU_License_2018\ENCSU2018_skynet.lic --------------------------------------------------------------------------------------------- Morten - Generally pissed off Autodesk customer > Den 24. august 2017 klokken 13:56 skrev Morten Bartholdy > <x...@colorshopvfx.dk>: > > > We have just upgraded to Maya 2018, which did not run off our flexlm v11.12, > so we had to upgrade to v11.13. Now I am unable to obtain a license for > neither Maya nor Softimage. > > I am in contact with AD support, but they are 6+ hours behind (I am in > Denmark) and I was thinking someone here have run into the same issue and > found a way to resolve it which I might learn from. > > We have a license server running our license managers, so it is a simple > network license. > > When I launch Maya 2018 or 2016 I get: > > Network License Not Available > Error: [-15.570.0] > > Softimage 2015: > > Softimage 2015 can't run: > > Error: there is no interactive network license available to run Autodesk > Softimage 2015. > > Autodesk suggest solving the Error: [-15.570.0] bu fixing the license server > name in the registry, but it is correct as is. > > Any insight is much appreciated. I really wish AD would switch to RLM - no > hassle there. > > > Cheers > Morten > ------ > Softimage Mailing List. > To unsubscribe, send a mail to softimage-requ...@listproc.autodesk.com with > "unsubscribe" in the subject, and reply to confirm. ------ Softimage Mailing List. To unsubscribe, send a mail to softimage-requ...@listproc.autodesk.com with "unsubscribe" in the subject, and reply to confirm.
