*Position: Manager, IT Infrastructure* *Duration: Permanent Fill*
*Location: Seattle, WA* IT This position will be responsible for managing a 5-member IT Infrastructure team. This team is responsible for network administration, helpdesk issues, event and crisis management, hardware/software inventory and licensing, departmental budgeting, capital expenditures, IP addressing and security & disaster recovery planning. The IT Infrastructure Manager will partner closely with the Manager of Application Engineering and CFO to define and develop an IT strategy. The successful candidate must provide strong leadership and direction, excel at multi-tasking and have the ability to ramp up quickly in a dynamic, high-tech environment. The successful candidate will possess a combination of hands-on management experience and in-depth technical skills. *Responsibilities* - Manage helpdesk technical support function in a 24/7 environment. - Ensure the prioritization and scheduling of all tasks. - Oversee problem escalation and ensure a timely resolution. - Manage and coordinate on-call rotation to ensure appropriate support throughout the week. - Manage and oversee preventative maintenance in Hardware/Software replacement, upgrade, patch distribution, inventory and services of workstations, equipment, printers and peripherals. - Ensure software licensing compliance through regular auditing of installed software. - Evaluate and recommend software/hardware alternatives and direction. - Manage the configuration, deployment, maintenance and security processes for all mission critical servers including web servers, application servers and database servers. - Manage the troubleshooting of problems across LAN, WAN, server and desktop connectivity, operating systems, and application anomalies with various teams. - Develop and maintain Information Technology budget including both expenses and capital investments. - Design, implement, maintain back-up and recovery procedures and disaster recovery plans - Manage and maintain security for all internal network systems. - Establish policies, procedures, and standards with regard to hardware, software, network, operation systems and other media. - Lead, manage, and direct the work and performance of all staff members. - Conduct performance evaluations and counseling of staff members; resolve conflicts between staff members. - Perform interviews and hiring of new staff members. - Perform other duties as required. Requirements - Excellent verbal and written communication skills and the ability to work effectively with all levels of the organization. - Ability to work well with people from many different disciplines with varying degrees of technical experience. - Strong leadership, development, coaching and mentoring skills. - Excellent knowledge of technical infrastructure (networks, server administration, and help desk capabilities). - Prior experience in Microsoft server technology environments including experience with Active Directory, DNS, DHCP, WINS, DMZ configurations, and domain design. - Experience managing offsite data centers. - Experience with virtualization technologies (VMware, Hyper-V, Citrix, etc.). - Experience with multi-domain networks. - Ability to oversee and provide active vendor management. - Ability to effectively manage a sizable departmental budget. - Experience - Minimum BA/BS degree in Computer Science, Information Systems or equivalent. - Minimum 7-10 years prior IT experience supporting multiple server environments with a large (>300) user base that includes both local and remote users. - Minimum 3 years management, supervisory or leadership experience. *Kind Regards,* *Nelson*** *P-Calyxsis Technology Solutions LLC*** --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Software Testing" group. To post to this group, send email to software-testing@googlegroups.com To unsubscribe from this group, send email to software-testing+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/software-testing -~----------~----~----~----~------~----~------~--~---
