Bugs item #1186352, was opened at 2005-04-20 11:36 Message generated for change (Comment added) made by anadelonbrin You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=498103&aid=1186352&group_id=61702
Category: Outlook Group: 1.0.4 Status: Open Resolution: None Priority: 5 Submitted By: Larry (fiatlarry) Assigned to: Nobody/Anonymous (nobody) Summary: Clicking Links in email messages gives error Initial Comment: Hi, I've checked through the troubleshooting guide and have looked in a whole mess of other places to no avail. System is Windows XP Home, SP2, latest updates SpamBayes Outlook Addin Binary Version 1.0.4 Outlook 2002 (10.6515.6735) SP3 The user was running SpamBayes for some period of time and everything worked. User reported that one day when she clicked on a webpage (either embedded in the email, or a link), she got the following error message: "You must close Outlook before SpamBayes can be installed. Please close all Outlook Windows (using "File->Exit and Log off" if available) and click Retry, or click Cancel to exit the installation. If this message persists after closing all Outlook windows, you may need to log off from Windows, and try again." with a choice of "Retry" or "Cancel". Clicking Retry just brings back the same error message. I've: o Closed Outlook (both via the close button and File/Exit) o Used Task Manager to ensure that Outlook was indeed closed o Closed the Palm-Sync app o Used Task Manager to ensure that Palm-sync was indeed closed o Uninstalled SpamBayes o re-downloaded 1.0.4 o Installed it again. All to no avail. We still get the "You must close outlook before SpamBayes can be installed" message. Thanks, Larry ---------------------------------------------------------------------- >Comment By: Tony Meyer (anadelonbrin) Date: 2005-04-20 15:36 Message: Logged In: YES user_id=552329 > The message happens everytime a link is clicked in an email > message. Weird. The only explanation I can think of for this is that the spambayes installer has been set as the helper application for http (instead of IE/Firefox/whatever). Can you check that? IIRC you have to get to that setting in IE/Firefox rather than in Outlook itself, but it's been a long time since I've had to edit anything in there. (The code that gives this error message is only in the Inno installer - so something is launching it). ---------------------------------------------------------------------- Comment By: Larry (fiatlarry) Date: 2005-04-20 14:54 Message: Logged In: YES user_id=1262650 >You still get this message when? The message happens everytime a link is clicked in an email message. Because of the message, the link is not able to be opened in IE or Firefox. >This message is part of the installer, not part of the add-in, so >you're trying to (re)install SpamBayes, right? Nope. Just trying to get SpamBayes to work again. The user had it working for several months when it stopped one day. It's not my system, so I can't say what happened to make it not work, but it's been this way for sometime now. >The troubleshooting guide explains about using the Task >Manager to ensure that OUTLOOK.exe and mapimsgs.exe are >not running when you install - have you done that? Yep. I went through the troubleshooting guide and about everything else I could find on the website. The problem is *not* that SpamBayes is not installed. It's that it was running and now it seems to think it needs to be installed again. Larry ---------------------------------------------------------------------- Comment By: Tony Meyer (anadelonbrin) Date: 2005-04-20 13:08 Message: Logged In: YES user_id=552329 You still get this message when? This message is part of the installer, not part of the add-in, so you're trying to (re)install SpamBayes, right? The troubleshooting guide explains about using the Task Manager to ensure that OUTLOOK.exe and mapimsgs.exe are not running when you install - have you done that? ---------------------------------------------------------------------- You can respond by visiting: https://sourceforge.net/tracker/?func=detail&atid=498103&aid=1186352&group_id=61702 _______________________________________________ Spambayes-bugs mailing list Spambayes-bugs@python.org http://mail.python.org/mailman/listinfo/spambayes-bugs