Support Requests item #1596745, was opened at 2006-11-14 21:34
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Category: Install Problem (example)
Group: None
Status: Open
Priority: 5
Private: No
Submitted By: JazzMaster (jazzmaster-1)
Assigned to: Nobody/Anonymous (nobody)
Summary: Stop working.

Initial Comment:
Hello

 

I have been using Spambayes for some time now with MS Outlook 2003 
(11.8010.8107) SP2 without any problems.  My OS is Windows XP Pro with SP2.  
Spambayes version 1.0.4
When checking my mail I tried to use Spambayes and it did not work.  I checked 
to see if it was still installed as an add-in with Outlook and at least it was 
still on the toolbar but checking the Tools> options> other> advanced options 
(under general)> Com add-ins, I noticed that Spambayes was unchecked . I placed 
the check mark in the box, clicked OK, closed and restarted Outlook and it 
still did not work.  I checked following the above and the box was unchecked 
again.  I tried this a couple of times and still it did not work.  I proceeded 
to reinstall Spambayes and it still did not work.  I uninstalled Spambayes and 
reinstalled it and still the same results.  I had the tool bar for Spambayes 
but it still is not working.  The Add-in Manager does not show Spambayes but 
the Com Add-Ins does show the program there but still unchecked.  I repeated 
the above a few times with no results.  Again, the program has been working 
great for some time now but it has just stopped working.!
   Is it possible that something in the registry is causing Spambayes to not 
operate?  If so, how do I fix this situation?  Spambayes seems to be the only 
program / add-in that works with Outlook and I would like to get it working 
again before my folders explode with the recent evasion of spam with word lists 
in them to try to get around the filters.   These word lists in the subjects 
and bodies of the emails seem to be working for the spammers lately, but your 
program is catching about 80 percent of the junk.  Any help would greatly be 
appreciated.


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