Support Requests item #1865816, was opened at 2008-01-07 06:42
Message generated for change (Comment added) made by fraserpage
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Category: None
Group: None
Status: Open
Priority: 5
Private: No
Submitted By: James (james_000)
Assigned to: Nobody/Anonymous (nobody)
Summary: Personal folders not found with outlook 2007

Initial Comment:
I am trying to configure Spambayes 1.1a4 with Outlook 2007. 
When I browse for folders in the configuration wizard my mailbox and public 
folders are listed but none of my personal folders are shown. There are also 
two folders shown which have no name, these seem to be duplicates of my mailbox 
and the public folders.
There are several errors in the log which is attached.


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Comment By: Fraser Page (fraserpage)
Date: 2008-06-24 14:01

Message:
Logged In: YES 
user_id=2127384
Originator: NO

I'm having this same problem. 

Inbox repair tool did nothing for me either. I've tried reinstalling and
starting fresh with both 1.0.4 and 1.1a4.

Browsing folders shows only 3 unnamed directories. Two of these
directories are the Archive folder. The third is public folders.

I have not seen any random folder visibility. Since I was alerted to the
problem (it's on a co-worker's computer) I've only seen the same three
unnamed folders.

I believe this began with the installation of Outlook 2007.

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Comment By: James (james_000)
Date: 2008-01-08 07:39

Message:
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user_id=1975436
Originator: YES

Inbox repair tool found and repaired some errors but this did not resolve
the problem.  
Exchange folders are shown but personal folders are not and there are
un-named duplicates of each of the exchange folders.
I have found that sometimes one of the personal folders is visible but the
next time outlook is started it will be gone again, this has happened with
each of the personal folders and seems to be random.

File Added: spambayes2.log

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Comment By: Mark Hammond (mhammond)
Date: 2008-01-07 16:35

Message:
Logged In: YES 
user_id=14198
Originator: NO

It appears you need to run the "inbox repair tool" - please see
http://support.microsoft.com/kb/814441


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