> acceptable. An even simpler example is that, if a technician looks > away from Spectrum for a few minutes, the entire network section he > is responsible for could go down and come up, and no one would be > the wiser. I don’t imagine that many organizations would be ok with this.
Maybe it doesn't help you, but I can tell you how we handle this specific issue. First, not all network sides are equall, and we use the "Device Criticality" to attach a weight to some devices. For normal devices, if it goes down and up again, there is nothing to do for the technician. He is OK that it didn't see what happenend while he was looking somewhere else. However, if a client complains, or ask "what happened", you can very easily see the history of alarms in Spectrum. In the case it is a site with devices having a "Device Criticality" more important, we sent a mail to the helpdesk mailbox when it goes down, and another mail when it goes up. So the technician will anyway know something had happened. --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
