All,
We want to be able to automatically have tickets created in USD and populate
Spectrum with a ticket number, however the ticket created needs to have the
proper resolve group based on the Alarm Title and the type of device.
The documentation (pdf 5178) shows one how to integrate Spectrum & CA USD, in
Chapter 2 there's a section on Customizing Ticket Creation. Based on the doc -
one can use Alarm Attribute, Model Attribute, or Model Association.
>From the examples in the document, it appears that only one of the attribute
>sets (Alarm OR Model).
Here's the puzzler: Has anyone been able to combine Alarm Attributes with
Model Attributes for the same problem type? Thus, nesting the Model Attribute
with the Alarm Attribute.
AN example would be:
MANAGEMENT AGENT LOST alarm appears on 3 different devices.
One device is a Unix Server - thus resolve team needs to be Unix Support
One device is a Windows Server - thus resolve team needs to be Wintel Support
One device is a router - thus resolve team needs to be Network Administration.
--------
We're running 9.1.3 on a Windows 2003 server (x64 edition).
--------
Thanks in advance for your help if you've been able to accomplish this.
Sincerely,
Fred
---
To unsubscribe from spectrum, send email to [email protected] with the body:
unsubscribe spectrum [email protected]
