What’s the connectivity between you and your customer. Is it a VPN? From: [email protected] [mailto:[email protected]] Sent: Monday, December 13, 2010 1:41 PM To: spectrum Subject: [spectrum] Fatal error - OC console
Hi gurus, I've got Spectrum 9.2 H02 installed at my customer on 3 Windows 2003 servers(SS, OC&RM, CABI). Single sign-on is enabled via EEM. EEM locally stores users, it doesn't use LDAP or AD or similar. I've got a problem with OneClick console. Usually I useRemote Desktop Connection to reach OC console. After I open OC console and use it, I keep it open, I don't close it. I've noticed that sometimes, after Ilogin to server again via RDC, OC displays 'Fatal Error': Authorization failed. Ensure the user name and password are valid. I can justclick Ok and after that OC console is closed. We're planning to setup something like NOC portal on one PC, with around 10 windows (few topology windows, few alarm console windows,...) so OC console should be up&running 24/7. With this Fatal error this is impossible, OCconsole will crash every once and a while and I will have to setup 'portal'from the scratch. OneClick Client Inactivity under Administration is set to all zeroes. I've noticed this line in stdout.log: PM - Error: CA Spectrum user model not found for user . Do you have some advice? Thanks! Regards, Omar Napomena: Ova poruka sadrzi podatke povjerljive prirode, iskljucivo namijenjene osobama oznacenima kao primateljima te se pristup od strane bilo koje druge osobe smatra neovlastenim. Ukoliko niste oznaceni primatelj, svaka distribucija, kopiranje, umnozavanje ili otkrivanje sadrzaja trecim osobama je strogo zabranjeno i smatra se protuzakonitim. Ukoliko ste dobili ovu poruku, a niste oznaceni primatelj, molimo Vas da sto prije obavijestite posiljatelja poruke i unistite sve postojece kopije. Ova napomena takodjer potvrdjuje da je ova elektronicka poruka testirana na postojanje racunalnih virusa. Disclaimer: The information in this email is confidential and it is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any distribution, copying, duplication or disclosure is prohibited and may be unlawful. If you have received this email in error, please notify the sender immediately and destroy it, and all copies of it. This footnote also confirms that this email message has been swept for the presence of computer viruses. * --To unsubscribe from spectrum, send email to [email protected]<mailto:[email protected]> with the body: unsubscribe spectrum [email protected] --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
