Hi Jim,

Thank you for the input. However, I was hoping to be able to leverage
our existing solutions.

 

Patrick

 

________________________________

From: Pfleger, Jim [mailto:[email protected]] 
Sent: Friday, January 14, 2011 11:43 AM
To: spectrum
Subject: Re: [spectrum] Hung processes

 

Patrick-

I don't know if you want to look at another commercial solution, but we
use NetIQ AppManager (http://www.netiq.com/products/am/default.asp)
instead of sysEdge. It can detect (and act on) hung processes, among
other things, but the agents do not respond to SNMP like sysEdge.
Instead, there is a central AppManager server that traps to Spectrum,
and we wrote a southbound gateway integration for it. I can provide more
details off-list if you'd like.

HTH,
Jim


-- 
JIM PFLEGER  |  Application Architect  |  Insight  |  insight.com

t. 480.889.9680 f. 480.889.9599  [email protected]



On 1/14/11 12:07 PM, "Murtey, Patrick" <[email protected]> wrote:

Hi All,
I have an inquiry into an age old problem, that I have never really seen
a satisfactory answer for. In our respective environments we all have
servers. Some of these servers have fallen prey to what I like to coin
as the "hung process" syndrome. This is where an application (process)
will not necessarily fail or stop running, but for whatever reasons just
stop processing transactions. Needless to say the process monitoring
feature in Spectrum is not sufficient to detect this condition utilizing
the 'monitored processes' feature in the Information\System resources
section for a device. Many moons ago I had put something together
utilizing perfmon on a windows 2003 server. But it was cumbersome and
not easily portable.
Currently we are utilizing systemEdge agents on our servers, and I know
systemEdge can provide the same type of up/down process monitoring that
Spectrum can, but once again that is just up and down. But does anyone
have a solid solution that they are using to detect whether a process is
in a hung state or not? Is anyone using a reliable net-snmp solution?
 
Thanks
 
Patrick Murtey
MGM RESORTS Information Technology
[email protected]

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