Group: Is it possible there is something in my .alarmrc file causing this behavior where all changes made to an alarm after assignment trigger additional emails? I have not modified this file in months but it was brought up by another group user. IN the past we would only get emails when a ticket was assigned or unassigned to a troubleshooter.
VNM_MAIL_TIMEOUT=600000 VNM_CONNECT_TIME_LIMIT=60000 KEEP_ALIVE_TIMEOUT=30000 KEEP_ALIVE_INTERVAL=60000 GET_GRAY_INITIAL_ALARMS=false GET_EXISTING_ALARMS=false UPDATE_EXISTING_ALARMS=false USE_DEVICE_NETWORK_ADDRESS=true SEND_EVENT_UPDATES=true USE_NEW_INTERFACE=true EXTRA_ATTRS_AS_ENVVARS=76620 EXTRA_ATTRS_AS_ARGS=0x0023000e UPDATE_ATTRS= GET_PROBABLE_CAUSES=true GET_EVENTS=true SHOW_ALL_EVENTS=false SHOW_ONLY_ORIGINATING_EVENT=false MSG_TIMESTAMP_FORMAT=%X %x LANDSCAPE=4 SEND_ALARM_DELAY=1000 SET_SCRIPT=D:/Spectrum/Notifier/newnotify CLEAR_SCRIPT=D:/Spectrum/Notifier/ClearScript UPDATE_SCRIPT=D:/Spectrum/Notifier/UpdateScript APPLICATION=AlarmNotifier GET_LOCATIONS=true GET_FLASH_GREEN=true POLICY_LANDSCAPE= ENABLE_CORRELATION=false SHOW_SYMPTOM_ALARMS=false I have Spectrum setup so when an alarm is assigned to a group (troubleshooter) and email goes out. All a sudden last week everytime an action is taken on an alarm that's assigned to a troubleshooter an email goes out (assigning, updating, clearing, etc. Whats strange is I didn't change any settings, this just happened on its own. I've rebooted, gone over to the secondary, deleted the events for event updates, nothing is working. Does anyone know what Im missing here? The following is an email example: Subject: Alarm Trouble Ticket ID Changed The trouble ticket ID for the following alarm that is assigned to you has been changed to '12' Minor alarm of type "DEVICE HAS STOPPED RESPONDING TO POLLS-INIT-NOC2" on model 10.254.252.184 of type IP Device --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected] --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
