Hi all, I think if you are an experienced user and, as I do, have been working with SPECTRUM for > 10 yrs, you have some "usual suspects" doc files in which you know you *might* find the answer you are looking for. But you are right on the enigma attributes. Most of them are explained *somewhere*, sometimes only in Service Pack SRNs, and under pressure you're stuck to open a ticket and wait for the answer. Thank god our partner is very much sophisticated with the product and can answer most questions without calling CA for help.
The documentation is great to take some time off, read and have, what we say in Germany, "aha" effects (that is, you clap your hands against your forehead and shout "Man, this is what I've been searching for some months ago) en masse - but under actual support pressure, it's very hard to find what you need. I remember, last century, I had imported that index for Acrobat Reader to lookup by keyword, but haven't used that in years. It'd be great to have the documentation in HTML format, fully indexed, and searchable via ca.com or the OneClick tomcat - that would help a lot. Maybe someone at CA comes up with a reliable solution. I wonder why this hasn't been addressed by user group wishlists or something, I assume, as I said above, we "old schoolers" are just used to the docs and know where to dig into to find the information we want. Back in Cabletron and Aprisma days, trainings with the well-known partners had been a great source for insider information, too - at least here in Germany. I haven't attended a SPECTRUM training in years, no idea if that's still so. Freundliche Grüße / Best regards Christian Fieres Mainova AG Planung und Betrieb Infrastruktur (M3-ON2) Service Operation Center Solmsstraße 38 60623 Frankfurt Telefon / Phone (069) 2 13-2 36 17 Mobil / Mobile (0170) 5 60 15 63 Telefax / Facsimile (069) 2 13-9 62 36 17 E-Mail [email protected] Mainova Aktiengesellschaft ? Solmsstraße 38 ? D-60623 Frankfurt am Main Vorsitzende des Aufsichtsrates: Oberbürgermeisterin Dr. h. c. Petra Roth Vorstand: Dr. Constantin H. Alsheimer (Vorsitzender), Dr. Peter Birkner, Lothar Herbst, Dr. Marie-Luise Wolff Sitz der Aktiengesellschaft: Frankfurt am Main ? Amtsgericht Frankfurt HRB 7173 ? USt-ID-Nr. DE 114184034 Mainova steht für besten Service, faire Verträge und top Preise für Ihre Energie - mit Auszeichnung! Mehr Infos unter: http://www.mainova.de/auszeichnung Kenneth Kirchner <[email protected]> 08.07.2011 04:58 Bitte antworten an Kenneth Kirchner <[email protected]> An "spectrum" <[email protected]> Kopie Thema Re: [spectrum] change threshold setting for interfaces There's the whole "Teach a man to fish..." thing as well. I see more than a few questions from this user and I am always struck by the e-mail address. :-) Then again, I know how unhelpful and obfuscated the CA support site generally is, and how long it takes for them to get back to you if you open a ticket (blessed is the day if they give you a helpful answer!). I am curious to know what others think of the Spectrum docs. God knows there are enough of them. I have not had much luck with them when I need a technical answer, and a lot of the attributes on our models are just absolute enigmas (and they seem to want to keep it that way). I wish I had a diagram of the process Spectrum goes through from poll to alarm and from trap to alarm. Which attributes does it check, what are the valid ranges, which log files should I watch, etc... -Ken On Jul 7, 2011, at 4:09 PM, Naiman, Eugen wrote: Hi Stephen, I must confess that it took me a couple moments to realise the meaning of ?RTFM? but after that my mood changed for good. I think that in this particular case (considering who was the original sender) you were entitled to your answer 100% - his questions more than often are very simple. Some trial and error or reading the manual would have solved the problem. Well, a solution could be to ignore such questions if they come from the same user. Coming from others ? well ? give them the help they need ? till proved otherwise. OK ? hope your mood changed with our replies J Regards, Eugen NAIMAN From: Stephen Warne [mailto:[email protected]] Sent: Thursday, 7 July 2011 8:41 PM To: spectrum Subject: RE:[spectrum] change threshold setting for interfaces Hi Subhash/All I think I must be in a grumpy mood this morning but is it just me or are there more questions being posted lately where a response of RTFM might be appropriate? Anyway to answer your question ? if there are a number of interfaces you need to change or want to set a default value use the locator search to find the relevant interfaces and then use the attribute editor to set the thresholds. Regards Stephen. From: CATools Helpdesk [mailto:[email protected]] Sent: 07 July 2011 08:21 To: spectrum Subject: [spectrum] change threshold setting for interfaces Hi All, We are getting below mention alerts from spectrum for interfaces, we want to change threshold setting, can anyone help me to resolved? Error threshold exceeded for the interface Se0/0/1 on -- device Threshold value10, current value 10. Error threshold exceeded for the interface Se0/0/0 on -- device Threshold value10, current value 10. Thanks & Regards, Subhash Mahakal Phone: 020-40122067 Please do not print this email unless it is absolutely necessary. Use less paper - Save Tree - make "IT" a "Greener" Tomorrow. - Disclaimer-- This email and any files transmitted with it are confidential and may be privileged or otherwise protected from disclosure and are intended solely for the use of the entity / individual to whom they are addressed. If you have received this email in error or If you are not the intended recipient, please notify the sender immediately by way of telephone or email and delete this message and any files transmitted from your system. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. 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