Hi all, I've added a custom menu pick to operate on a selected alarm. It needs to modify the attributes of the selected alarm . Mine works but is 'clunky' because it has to use CLI in a webserver script wrapper to do the modifications to the selected alarm. (Yes you guessed - It's for an alarm-to-ticket mechanism!).
Has anyone done this, so that their menu pick modifies alarm attributes *directly* within the OneClick server itself? (It would be nice to base it on built-in actions (Acknowledge, Clear etc) but of course all the built-in menu items' XML files are unpublished by CA - and buried in the class libraries!. I also suspect there are unpublished web services URLs to modify alarms attributes in the OneClick application - I think the CA ServiceDesk integration must use these) There are other queries I have, but not as important... 1) I can't make my menu's filter use the alarm's attribute values either. The filter syntax only seems to work using the *model's* attributes of the model referred to by the selected alarm, not the alarm attributes. Has anyone else managed to get around this? 2) How can one make a menu pick work when *multiple alarms* are selected (like Acknowledge for example)? Thanks for any thoughts... Cheers Dan. Dan White Senior Consultant Service Assurance [Devoteam] Tel. : +44 (0)20 7288 2822 [email protected]<mailto:[email protected]> [http://www.devoteam.com/images/environment.gif]Please consider the environment - do you really need to print this email ? --- To unsubscribe from spectrum, send email to [email protected] with the body: unsubscribe spectrum [email protected]
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