Hello Spectrum folks,
We are using alarm notifier to have Spectrum send alarm messages to a
third-party ticketing system.
Our desire is to have the ticketing system use the Web Services API to
acknowledge the alarm and insert the corresponding ticket number into Spectrum.
In order to ack and send the a ticket number to Spectrum, the ticket system
will need to issue an HTTP “PUT” command to OneClick, of the form:
PUT
'http://hostname/spectrum/restful/alarms/4fce5641-e7e1-10c7-029d-005056b0bcef?attr=0x12022&val=ABC123&attr=0x11f4d&val=1'
This will send the ticket number "ABC123" to the Spectrum alarm uniquely
identified by the GUID "4fce5641-e7e1-10c7-029d-005056b0bcef"
I have tested this method successfully in my lab with the "curl" command line
program.
However, I've run into a problem.
The Web Services URL’s expect a GUID value for the alarm ID,
but the outbound email messages contain an integer value for the alarm ID
(variable #5 passed to SetScript).
I am still researching how to translate one ID to the other, or if this
translation can be done at all.
I will ask CA as well, but does anyone out there have any ideas ?
PS - the ticket system is BMC Remedy, in case someone has a better integration
method in mind.
CA removed its own Remedy integration in v9.0.
Thank you,
--Mark S
Mark Serencha – Inforonics Global Services, LLC – (m) +1-781-439-0519 –
Mark.Serencha_AT_inforonics.com
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