Topic: The SPF website Name: Jo Coffey Organization: Catspaw & others.
Hi, First off - thanks, very useful wizard. We've used the wizard as advised by Xcalibre (our ISP) to create an SPF record for our domains. We had a fair amount of confusion as the record which we returned to them to start with was rejected as their support team said wasn't right, that it should include more servers (but we knew the wizard had seen lots of servers)... Eventually I've worked out where the problem comes in. The wizard is easy to use correctly, *if* you know how to fill in all the fields already (or if your support specialist will tell you clearly what to do, rather than just tell you that what you've done is wrong). It's not wrong as such but it would be a great help if the wizard was a tiny bit clearer in two areas. These are two areas where it could be made simpler, and easier to fill in: 1) NAMING MX SERVERS When the wizard lists all the mx servers it appears to imply that it has included them at the point when you say "yes they do also send mail". It would be helpful if at the later point where it is offering that you identify additional mxservers, that it specify "any hosts listed in the mx servers list above which you wish to include should be named here" or something to that effect since otherwise having seen them all identified earlier one is likely to conclude they are already included in the record. Even when you've worked out that you need to add the mx servers manually even though the wizard has seen them there's another trick waiting to catch you. 2) OFFERING INCOMPLETE SPF RECORDS Eventually I have worked out that I was offering my tech support at the ISP was the line which at the end of all the questions is labelled "your spf record" (you'd think that was the right one wouldn't you). What I needed to do is either copy the information from the "IN TEXT" entry which is just above "your spf record" and much smaller (but accurately updated). That or hit the continue button then take the information from "Your SPF record". Since the continue button is actually more of an "now apply all this information to update the record" button it is a little misleading. Two reasons: because the information in "Your SPF record" has already been updated with some of your personal information so appears to have had everything applied, and becasue continue often means "move onto a different page because I've finished this process". Changing the button to read "update record" or "apply input" or even just putting a comment next to the continue button saying "press continue to update all records and get your SPF record" would be helpful. Either that or not offering the field "Your SPF record" Until the continue button has been hit would be useful (that way we just can't accidentally take incomplete records). Thanks and best regards Jo Coffey. -- Message was sent via the SPF website contact form <http://www.openspf.org/Contact> ------- To unsubscribe, change your address, or temporarily deactivate your subscription, please go to http://v2.listbox.com/member/?list_id=1996
