There have been numerous discussions on XRC in this list and they always seem to end up in flame wars. I would suggest that anyone that has any input on this to either do it in a "non-flame" manner or reply privately with your comments.
Neil gurple wrote: > Guys, > > I'm hoping that by "going public" I can accelerate some service issues > that I've been having with XtremeRacingConcepts. > > My side of The Story Triangle: > > On roughly June 16th I placed an order for the XRC cold air intake and > their branded rotors via their web-store. I was immediately mailed an > automated message stating that the ordering system received my order. > A little over a week later I had not heard if the order had been > shipped or anything. Things were quieter than prior experience had > shown me with other on-line retailers. I was expecting to hear at a > minimum that the ordered items had been handed to UPS or whatnot and I > been given the shipped item's tracking number. I sent an eMail to > [EMAIL PROTECTED] asking what the status of the order > was. In return to that query I received a short note stating that the > order was lost and might I please replace the order. > > The following day I received a box with no return address and no > packing slip. In it contained the air intake. I assumed that the order > must not have been lost and that the rest of the order (the rotors) > were in transit and would arrive soon too. By this point the full > charge of the order totalling $366.00 was posted to my check card. I > foolishly waited and waited for the rest of the order to arrive. I > eventually gave up waiting and sent XRC another eMail informing them > of the problem several days ago, almost 6 weeks after the initial > order was placed. To these communiques XRC has been totally > unresponsive. I have heard nothing from them other than their short > eMail stating the the order had been lost. Well, they charged me for a > lost order and its shipping as well as managed to get half of that > lost order to me. > > So what gives? Honest mistake? I'm sure it is. However, the lack of > communication is infuriating. On the couple of occasions I've had the > chance to use the phone during normal business hours I've been greeted > by just an answering machine. Leave a message and what happens? Nothing. > > I'm telling this story to hopefully get some movement on my behalf. > Perhaps I'm just an accusatory asshole and no one likes to deal with > me. Nevertheless, I gave them my money and I would like something in > return for it. I suspect that others will have parallel thoughts. > > That's my side of the "three sides." > > cheers, > Jason Verlander (aka gurple) > 66 Flamingo St. > New Orleans, LA 70124 > (504) 931 9254 > > > -- > Fourth Law of Revision: It is usually impractical to worry beforehand > about interferences - if you have none, someone will make one for you. > > > > Visit SPOC National at http://www.spocnational.org > Don't forget to update your Profile in the Owners Database. > > To unsubscribe from the list at any time, send an e-mail to > [EMAIL PROTECTED] with any subject, and in the message text, > "Unsubscribe spoc". > > Visit SPOC National at http://www.spocnational.org Don't forget to update your Profile in the Owners Database. To unsubscribe from the list at any time, send an e-mail to [EMAIL PROTECTED] with any subject, and in the message text, "Unsubscribe spoc".
