I'm in the Washington, DC suburbs. I reported in another thread that for the last 48 hours or so, I was unable to get the Squeeze Controller to connect to my Receivers and that after login into the SqueezeNetwork, I could see my receivers as connected, but I couldn't get them to play any music as the controls under the Browse tab were dead.
I also contacted Tech Support and I got the same routine advice: Turn off the Router, turn off the Receiver, remove the batter from the Controller, blah, blah, blah... While I was replying to the Tech Support email message from work, I had logged into my account in the SqueezeNetwork and I was still getting no response. I was in the Browse tab when all of a sudden a blank album icon appeared in the background. I took a closer look and it was now reporting that I my Pandora session had timed out as I had exceeded the connection time. I clicked on the play button (which I had done many a time before, but had been getting no response previously) and lo and behold, Pandora came back to life. So I don't care what the Squeeze people say, this was a network time-out problem. I can understand temporary outages, but this one lasted for close to 48 hours, which by anyones standard is UNACCEPTABLE. A couple of months ago, I had similar issues, which intermitently lasted for more than two weeks. What frustrates me to no end, is the SqueezeNetworks inability or unwillingness to report network/server outages. There is no reason why we can't get a report of any outage in the community forums and our account when we are logged in. Instead, their Tech Support folks are trained to put you through an endless drill of pointless steps and when all else fails, blame your router and suggest that you buy a new router to solve your problems. This is pretty shoddy support, to say the least. Best regards, Phil -- philrodo ------------------------------------------------------------------------ philrodo's Profile: http://forums.slimdevices.com/member.php?userid=30174 View this thread: http://forums.slimdevices.com/showthread.php?t=63127 _______________________________________________ squeezenetwork mailing list [email protected] http://lists.slimdevices.com/mailman/listinfo/squeezenetwork
