On Wed, 23 Jul 2003 13:58:32 +0100, [EMAIL PROTECTED] wrote:
>On Wed, Jul 23, 2003 at 08:39:29AM -0400, Lee Brink wrote:
>> This has been driving the people who compose novels and call them email
>> messages here at Cornell. They take so long to compose their message,
>> they exceed this timeout, and SquirrelMail considers them logged off.
>To be fair, people sometimes start an e-mail and then have to leave
>their office for some reason. It's not helpful for them to come back,
>finish the message, hit send and find the mail system has logged them
>out and thrown away their message.
IMO that's what the "Save Drafts" button is for.
I recommend that in addition to upping the timeout (I have mine set for 40
minutes) you educate your users about the benefits of saving their
compositions if they think it's going to take a while to send it off.
That's what we're doing here. I'm not a big fan of even having the limit
that long - conceivably a user could walk away from the computer without
logging off and another user could use their session. Given that even a
USE (User Stupidity Error) gets blamed on the staff in academia, I'd
rather err on the side of caution and security than to satisfy a few slow
typers or novel writers. Better to save a Vice Presidet, Vice Provost, or
Dean from themselves than deal with the political fallout.
>> Maybe this is the culprit?
>I certainly upped that limit but we still see occasional time-outs.
Hmmm. There is an execution timeout directive in PHP, but I've never seen
a problem here with the default setting of 30 seconds. I'd start looking
for commonalities in the reports (Eg: Are the timeouts always with
composing messages? Does setting the folder refresh impact the timeout?)
and go from there.
Lee
--
When people pushing a political agenda tell you that you should be willing
to "make sacrifices for your country," cover your wallet. When they quote
John F. Kennedy to support their case, run away. And when they lie about
what Kennedy said, run away screaming. - Donald L. Luskin, 5/22/03
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