can anyone tell me how to delete mail when the mailbox is full?

I've allocated a 10M for a user. When the user logins, it display 102%
quota exceeded. the mail can be read but cannot be deleted. it cannot be
moved to the trash folder. So can the user do anything w/o the
administrator bumping up the quota or literally removing some of the mail
from the qmail server?

thanks,
-rkl


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