> I have a user who is getting errors
> 'The connection was reset'.
>
> Do you have any hints about what may be causing this?
> Apparently they can log in the first time fine but if they try to do
> something (in this case save a draft) the error shows.
>
> If they try to log in again straight away it shows the same error and
> does not let them.
>
> Any helpful tips? Is this likely a problem their end or our end?


For what it's worth, I'd start by checking the IMAP server logs for useful
error messages. Then I'd check the IMAP server configuration, to see if
there are any timeout settings than can be tweaked. On the other hand, if
only one user is experiencing this there's a chance that it isn't server
related.

Sincerely,
Fredrik.



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