*Hello,*
*Hope you are doing great!!!* *We currently have opening with our client which I think is a great fit for you. If you are interested please send me your updated resume at **[email protected] <[email protected]>* *Position: Network Engineer ( CISCO Certified with ICM routing background)* *Location: * * Chicago, IL or Atlanta, GA * *Duration: 6 Months* *Interview: Skype/Telephonic* *Job Description:* - Should have ICM w/Multihosting experience. - ICM Scripting experience required. - Candidate will be routing calls within Call Centers - Routing calls to multiple call centers - Experience routing and scripting nodes from IVR to Cisco to Avaya - Can be based in either Chicago or Atlanta but would require up to 15% travel to other location. Notes: Cisco Unified Intelligent Contact Management Enterprise uses a combination of multichannel contact management, intelligent routing, and network-to-desktop computer telephony integration (CTI) capabilities to: •Virtualize contact center routing, reporting, and computer telephony integration across heterogeneous and distributed third-party automatic call distribution (ACD) and interactive voice response (IVR) systems •Interface with carriers' intelligent networks for prerouting and delegation of calls targeted to one or more contact centers •Segment customers and monitor resource activity and availability •Deliver each contact to the most appropriate resource anywhere in the enterprise •Profile each customer using contact-related data, such as dialed number and calling line ID •Assign the most appropriate resources to meet a customer's needs based on real-time conditions (such as agent skills, availability, and queue lengths) continuously gathered from various contact center components Cisco Unified Intelligent Contact Management Enterprise enables you to transparently integrate traditional inbound and outbound voice applications with Internet applications such as real-time chat, Web collaboration, and e-mail. This integration enables a single agent to support multiple interactions simultaneously, regardless of which communications channel the customer has chosen. Because each interaction is unique and may require individualized service, Cisco provides contact center solutions to manage customer interactions based on almost any contact attribute Ashok Kumar, Email: [email protected] AqurateSolutions LLC, Philadelphia, PA Ph(W) : +1-215-261-7437 G.Talk: [email protected] [image: logonew2][image: logonew2][image: logonew2][image: logonew2] *LIKE US ON FACEBOO**K: https://www.facebook.com/AQURATE.SOLUTIONS.LLC <https://www.facebook.com/AQURATE.SOLUTIONS.LLC>* -- You received this message because you are subscribed to the Google Groups "SRAOSS REKS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sraoss-reks. For more options, visit https://groups.google.com/groups/opt_out.
