Hi,
Please find the requirement below… *POSITION* *Senior First Level Help Desk Resource* 6+ months Marlborough , Massachusetts 01752 Rate: $30/hr C2C all incl This is a great opportunity for someone to come into the organization and be a strong team member. We are looking for someone that demonstrates the passion, technical skills and commitment to continually improve the performance of the team. Keys to the Position: · Excellent Customer Service phone skills · Needs to be punctual, responsive, etc. · *Minimum of 5+ years of Help Desk experience* · Candidate needs to have job stability - at least 6+ month engagements · Experience supporting MS Office 2010, Windows 7, Citrix, AD, and MAC experience are all a must for this role. In addition to having experience supporting these technologies, the manager is ideally looking for someone that has experience providing level 2 support on AD. · Candidate needs to be able to work from 7am - 4pm · *This Person will be able to work 1 day a week from home* · Candidates need to be flexible to provide on call support once a quarter and may need to work with others to help accommodate major incidents effecting the business. Flexibility is a key requirement for everyone to be successful. · Manager prefers candidates that are local to Marlborough · Financial Services Experience is a strong + · The Manager is searching for a candidate that is looking for a long term engagement that is passionate about working in a call center environment. The Solutions Center Senior Technical Analyst is responsible for the following: · Monitor problem tracking tool (Service Now) to ensure that client and internal policies and all best practices are being adhered too; reviewing tickets for detailed problem description, confirming that the appropriate procedures and/or escalated issues are being addressed in a timely manner · Periodic monitoring of the analysts pending queues to ensure that tickets are being handled in a timely manner. · Handle projects and tasks as assigned. · Ensure that all new or modified processes are reviewed, implemented, and added to the SC knowledge base. · Seeks opportunities for continuous process improvement. · Ensures a positive work environment, constructive feedback, continuous learning and a high quality employment experience for team. · Along with fellow Senior Technical Analysts, meets and exceeds all department goals. -- *Thanks & Regards,* *Shilpi Bist* *Technical Recruiter* *SVS Integration* *2033 Gateway Place, Suite 500* *San Jose, CA 95110* *Ph: 408-722-9100 Extn:104* *[email protected] <http://svsintegration.com>* *Gtalk: [email protected] <[email protected]>* *YIM: [email protected] <[email protected]>* *www.svsIntegration.com <http://www.svsintegration.com/> * *San Jose | Chicago | New York | New Delhi* [image: Description: Description: Description: Description: Description: http://npcloud.org/wp-content/uploads/2012/02/SAP-Logo.png] -- You received this message because you are subscribed to the Google Groups "SRAOSS REKS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sraoss-reks. For more options, visit https://groups.google.com/groups/opt_out.
