*Kindly share your resume at *[email protected] <[email protected]>
Hi, Hope you are doing great! I have an urgent requirement with one of our client in PA. Kindly review the requirement and if interested send me an updated copy of your resume ASAP. *Job Title: Trackwise Consultant* *Location: Swiftwater, PA * *Duration: 6+ month* *Job Description: * - Provide L3 support coverage for trackwise systems - Be the escalation point for L2 - Guide and assist L2 in troubleshooting incidents - Provide more deeper investigation and troubleshooting of tickets beyond L2 support - Execute Development Work requests for trackwise (includes managing IS Change Management requests, drafting test scripts, and updating Design Specifications as needed) L3 Problem manager (global) - Monitor trackwise support activity through Remedy - Help to coordinate support tickets (provide direction to L2, provide additional investigation beyond L2, escalate tickets as needed, and communicate with the L3) - Identify support gaps or process issues - Analyze incidents to identify trends or larger problems - Work with L2 to follow problem to completion and determine actions - Consult with L3 or Vendor - Provide a full investigation on problems - Present potential problem solutions to L3 - Coordinate or Implement solutions/bug fixes Trackwise - Provide Implementation and project support for NA - Be the NA technical contact for L3 project teams - Execute complex work requests and maintenance activities Thanks & Regards, Piyush Maccadin Inc. | 830 Stewart Drive, Suite 133, Sunnyvale, CA Phone (408) 372-1662| Fax (408) 657-4692 | [email protected] <[email protected]> | www.maccadin.com GTalk & YIM: piyush61284 http://www.maccadin.com/Career.html -- You received this message because you are subscribed to the Google Groups "SRAOSS REKS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sraoss-reks. For more options, visit https://groups.google.com/d/optout.
