Hi Folks*,* *Greetings of the Day!!!! *
This is very fast moving position with one of my Client , So please let me know if you have a good fit consultant , Please provide me his/her resume with contact detail and send it to me at *[email protected]* <[email protected]> or give me call at 408-709-1760 EXT- 925 *For you reference, please find Job Description as under* *Role: Business Analyst* *Duration:** 6 Months plus * *Work location:** San Jose, CA* The Network Business Services Operations (NBSO) team partners with Service Product Management to plan, develop and deploy new service offerings to Client’s Cust omers and Partners on a global basis. We are seeking a Business Analyst to assist and support in team operations, data analysis, metrics, service program suppo rt, process documentation and improvement. Candidate must have be assertive, and have the ability to manage details and have superior analysis, problem solving and data organization skill set. The role of NBSO Business Analyst (BA) is to: • Perform deep dive analysis in collaboration with key operational stakeholders to analyze services new product introduction (NPI) business requirements and ide ntify solutions to bring the products to market in line with the business strategy and objectives • Assist Operations Leads/PMs to scope operations projects to implement the new service products. Translate solutions into operational project plans and work t o implement the solution. Assume execution responsibility of key project work activities. • Take assignment of operational issues and risks that arise during the project. Identify alternatives to resolve issues as well as risk mitigation plans. Wor k with stakeholders to select remediation options and execute steps to implement. • Become the subject matter expert for the assigned areas of business focus. Provide specialized knowledge and expertise as needed both within the project (e.g . process development, change management) and for day-to-day run-the-business activities (field support). Help field teams where needed to execute operational transactions as part of the backline support process (known as “level 3”). • Contribute knowledge to field training deliverables. Assist in the review, edit and update of new and existing training materials • Assess the performance of the operational business solutions implemented after launch and through the normalization period. Identify improvement opportunitie s. • Gather and document key learnings from field support personnel to recommend future operational enhancements and optimization. Required skills/qualifications: • BA/BS degree • Minimum 3-5 years Business Analyst experience Desired experience: • Has worked in the Enterprise Computer Hardware Industry • Has spent significant time working in one or more of the following functional areas: Sales Operations, Support Operations, “Back Office” Operations • Has worked on support service NPI (new product introduction) projects • Has played a significant role working in a project team either as a leader or contributor, where that project was successfully executed through to closure • Strong understanding of the opportunity-to-cash business processes and business applications used for services, including customer and discount setups, quotin g, booking, invoicing, service contract setup and management, service contract renewals. • Strong understanding of the differences of operationally transacting services in various ways including direct sales, reseller deals, VAR transactions, distri bution and selling services at the product point of sale. Desired knowledge, skills & abilities: • Strength in structured problem solving methodologies (i.e. DMAIC) • Ability to identify and analyze complex program, process and tool requirements • Ability to formulate implementation options and help achieve win-win solutions for internal stakeholders, Customers and Partners • Knowledge in business intelligence and reporting tools desired • Strong partnering, influencing & communication skills for all levels (i.e. individuals at the peer, management and executive level) • Knowledge of the product lifecycle process – with a focus on how to take it products to market, how to sell, fulfill and support it, all the way through to en d of life • Ability to quickly learn about a business area of focus and become the SME (subject matter expert) for that area acting as a reference • Certification or strong knowledge of formal project management methodology (e.g. PMI PMBOK practices or equivalent) • Works independently with minimal supervision required • Ability to work cross functionally and globally with stakeholders • Excellent written, oral and presentation skills to audiences of all levels -- You received this message because you are subscribed to the Google Groups "SRAOSS REKS" group. 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