IVR Developer
Developer Cleveland, OH Dec 15. 2014 12 MONTHS • 6-7 years of Experience in Avaya IVR Development, Configuring and troubleshooting IVR applications, Configuring Voice Protal Maagement Systems • Experience in Operations and Implementation Inbound and Outbound voice applications on Avaya Platform like Avaya Dialog Designer, Avaya Voice Portal/Experience Portal. • Demonstrated abilities in Integration of IVR application with database and Web Services • Strong problem solving and technical Skills coupled with confident decision making enabling effective solutions leading to high customer satisfaction • Experience in installation of IVR Systems like Avaya Voice Portal and Voice Portal Management System Configurations • Experience in Configurations and Support for Call Center Technologies like Nice, Verint System • Maintenance and trouble shooting the Avaya and Genesys Call Routing system • Experience understanding of Call Vectors and deployment of Call Flows • Experience Scheduling Backups and performance tuning. • Knowledge in integrating IVR with telephony interfaces (ACD and Genesys CTI). • Development and Support Mix • Avaya Voice Portal 5.2 / Experience Portal 6-7, • Genesys CTI, Oracle DB, • Strong technical, logical, and analytical skills. • Strong team player and cooperative skills. H3 • Advanced analytical, conceptual, and problem-solving abilities • Strong written and oral communication skills • Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly • Ability to work in a team-oriented, collaborative environment. • Ability to translate an idea or need into a completed solution or work product. Thanks & Regards*,* *Vikash Raj* Team Lead Phone: 609-897-9670 x 2172 Email: [email protected] -- You received this message because you are subscribed to the Google Groups "SRAOSS REKS" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sraoss-reks. For more options, visit https://groups.google.com/d/optout.
