On Tue, Jun 7, 2016 at 10:04 AM, Georg Lukas <ge...@op-co.de> wrote: > in the last weeks we've seen that XMPP is too hard for the WhatsApp > generation. Instead of blaming them for not understanding federation, we > should make it as easy as possible to use XMPP (IM) in a secure fashion.
I recently ran an experiment with a non-Technical friend where I gave them some prompts, and then answered direct questions without hand holding them through anything and more or less recorded a transcript of what was said and what they clicked on. The first prompt was "I'm using XMPP to chat, you should sign up forn an account and add me!" The important parts of the next 5 or so minutes before they gave up were: - Google "xmpp" - Click on xmpp.org - Say out loud "where's the download button?" - Dig around on xmpp.org for a few minutes - Give up Maybe just having a "Get Started" link in big bold text right at the top of xmpp.org would help a lot. People who know that's not really what xmpp.org is for would ignore it. Of course, the prompt was arguably misleading, but I suspect that's what a lot of people are given in introduction to XMPP and don't understand that the XSF has nothing to do with what they want other than writing the standards that back it. Beyond that I also gave them a more specific prompt to sign up at jabber.at (it wasn't the smoothest onboarding flow, but they got there in the end) and then told them to "download an XMPP client" at which point they remembered the "clients" page from xmpp.org, went back there, looked around until they saw something that said "Windows" (it ended up being gajim), downloaded and installed that, and then sat there and couldn't figure out how to make an account. When I prompted them to "look for the accounts menu and hit add and enter the details you got on jabber.at" they were able to figure it out, but they were suprised that on first launching gajim it didn't walk them through adding an account and instead just immediately gave them popups about plugins that needed updating. All very unscientific and told us what we already know, but it's always fun to do this none the less. —Sam _______________________________________________ Standards mailing list Info: https://mail.jabber.org/mailman/listinfo/standards Unsubscribe: standards-unsubscr...@xmpp.org _______________________________________________
